Front Desk Agent | Pine Barn Inn

Shaner Hotels; Danville (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a dedicated individual to join their team in Danville. The role involves providing exceptional guest services, managing check-ins and check-outs, and ensuring guest satisfaction. Ideal candidates will have strong communication skills and a background in customer service, preferably within a hotel environment. This position requires flexibility in scheduling and the ability to work weekends and holidays.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously.
• Process all payments according to established hotel requirements.
• Handle guest complaints ensuring guest satisfaction.

Skills

Customer Service

Communication

Bilingual English/Spanish

Education

High school graduate or equivalent

Tools

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.