Front Desk Agent

Marc & Rose Hospitality; Carmel-by-the-Sea (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

La Playa Hotel in Carmel by the Sea is seeking a Front Desk Agent to provide efficient service at the front desk. The role involves check-in, check-out, and resolving guest issues. Join a four-diamond resort that values genuine hospitality and offers opportunities for growth.

Benefits

Opportunity for growth and development

Work in a four-diamond resort

Team values respect and collaboration

Qualifications

• High School graduate or equivalent required; college education highly preferred.
• Prior guest service experience required.
• Excellent communication skills and professional appearance.

Responsibilities

• Complete the registration process with accuracy and efficiency.
• Handle cash, make change, and balance house bank.
• Greet guests with a friendly and sincere welcome.

Skills

Communication

Customer Service

Decision Making

Education

High School Graduate

College Education

Job description

Join Our Team at La Playa Hotel in Carmel by the Sea, CA!

Are you ready to embark on a career path that offers a welcoming, friendly, and hospitable environment? Look no further than our Front Desk Agent position at La Playa Hotel. As a Front Desk Agent, you will be responsible for providing efficient and resourceful service at the front desk, including check-in, check-out, and guest resolution.

Why Join Us?

• Work in a four-diamond resort with a focus on genuine hospitality
• Opportunity for growth and development within the company
• Be part of a team that values respect, professionalism, and collaboration

Key Responsibilities:

• Complete the registration process with accuracy and efficiency
• Handle cash, make change, and balance house bank
• Greet guests with a friendly and sincere welcome
• Resolve guest issues promptly and effectively
• Incorporate Mystery Shopper Standards into every interaction

Qualifications:

• High School graduate or equivalent required; college education highly preferred
• Prior guest service experience required
• Ability to make quick and efficient decisions to benefit and support your fellow associates and guests
• Excellent communication skills and professional appearance

If you are passionate about providing top-notch service and creating memorable experiences for guests, we invite you to apply to join our team at La Playa Hotel. We are an equal-opportunity employer dedicated to making space for genuine hospitality. Come be a part of something special!

La Playa Hotel is an equal-opportunity employer. We welcome applications from all qualified individuals interested in being part of our team. The leaders and associates of La Playa Hotel and Marc & Rose Hospitality believe each guest and associate should be treated with respect and professionalism. We share a purpose: Making Space for Genuine Hospitality, enticing and inviting our guests to return. To be successful at our properties and company, our associates embrace both our Purpose and Pillars, and champion our 21 Service Essentials This includes possessing and demonstrating a high level of courtesy, sincerity, focus, curiosity and collaboration for both internal and external guests.

Source: Marc & Rose Hospitality