Union Front Desk Agent

Hyatt Vacation Club at Highlands Inn; Carmel-by-the-Sea (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Associate who excels in customer service and attention to detail. In this role, you will welcome guests and ensure their experience is memorable and personalized. You'll engage with guests from arrival to departure, providing essential information about the resort and surrounding area. This position offers a collaborative environment where teamwork is valued, and you will have the opportunity to thrive in a supportive setting. If you are flexible and enjoy working in a dynamic atmosphere, this is the perfect opportunity for you.

Benefits

Free On-Site Parking

Uniform Laundering

Complimentary Meal and Soft Drink

Department Celebrations

Associate Appreciation Week

Monthly Recognition Programs

Monthly Cell Phone Stipend

Qualifications

• Strong customer service skills with a focus on personalization.
• Ability to maintain a professional appearance and demeanor.

Responsibilities

• Welcome and acknowledge guests, ensuring a personalized experience.
• Process guest arrivals and departures efficiently.
• Maintain confidentiality and adhere to company policies.

Skills

Customer Service

Attention to Detail

Multi-tasking

Professional Communication

Job description

Hourly Rate: $24.22

Job Summary

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a strong attention to detail while multi-tasking? Value a cooperative, team-oriented environment?

If so, the Front Office at Hyatt Vacation Ownership might be the place for you! You will have the opportunity to welcome our Owners and guests "home", while experiencing our dedication to the well-being of our associates.

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

Core Work Activities

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

• Speak using clear and professional language; answer telephones using appropriate etiquette.

• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

• Comply with quality assurance standards.

• Stand, sit, or walk for an extended period of time.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

• Perform other reasonable job duties as requested by Supervisors.

• Attention to customer service with a professional and pleasant personality.

• Available to work a flexible schedule including evenings, weekends, and holidays.

Site Specific Benefits

• Free On-Site Parking

• Uniform laundering, stipend for work shoes

• Complimentary meal and soft drink per shift

• Department celebrations

• Associate Appreciation Week

• Monthly associate recognition and reward programs

• Monthly cell phone stipend

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online