Front Desk Agent

ACP Management; California (MO); On-site; USD 34,000 - 46,000; Full time

Job summary

ACP Management is seeking a Hotel Front Desk Agent to welcome guests, handle check-ins and check-outs, and represent the property throughout the guest stay. You will assist with basic sales and marketing to maximize revenues and coordinate with housekeeping and maintenance teams.

The role requires strong communication, flexibility to work nights, weekends and holidays, and familiarity with Microsoft Word/Excel; Opera PMS experience is a plus. Competitive pay, bonus plan, and 401K offered.

Qualifications

• 1 to 2 years previous hotel front desk experience
• Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures
• Use of suggestive selling techniques to sell rooms and to promote other services of the hotel
• Use of proper telephone etiquette
• Excellent written and verbal communication skills required

Responsibilities

• Represent the hotel to the guest throughout all stages of the guest's stay
• Assist the team with basic sales and marketing, identifying potential revenue opportunities
• Coordinate requests for maintenance and repair work
• Keep room status reports up to date in coordination with housekeeping
• Present options and alternatives to guests and assist in making choices

Skills

Customer service

Sales mindset

Communication skills

Phone etiquette

Flexibility schedule

Education

College coursework in hospitality, statistics, business or hotel administration

Tools

Microsoft Word

Microsoft Excel

Opera PMS

Job description

Job Description

Join our winning team as a Hotel Front Desk Agent!

JOB DESCRIPTION:

Represents the hotel to the guest throughout all stages of the guest's stay. Assist the team with basic sales and marketing, identifying potential revenue opportunities, and developing/implementing processes to maximize revenues. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Must be sales-minded. Present options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property. Complete training provided by management on customer service and selling strategies. Competitive pay depend on experience, generous bonus plan, and matching 401K offered. We are looking for individuals that are eager to help our guests have an unforgettable experience.

DESIRED QUALIFICATIONS & REQUIREMENTS:

• 1 to 2 years previous hotel front desk experience
• Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures
• Use of suggestive selling techniques to sell rooms and to promote other services of the hotel
• Use of proper telephone etiquette
• Basic knowledge of Microsoft Word and Excel required
• Proficiency in Opera PMS is a plus
• Must be flexible with schedule and able to work nights, weekends and holidays based on business demands
• College coursework in hospitality, statistics, business or hotel administration preferred
• Excellent written and verbal communication skills required

Physical Requirements (including but not limited to):
Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Company Description

We are a management company that manages the Capri Laguna on the Beach, along with other residential and commercial properties.