Front Desk Agent

Groveresort; Burbank (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Groveresort is hiring for a front desk position at the Los Angeles Marriott Burbank Airport Hotel. You will be responsible for greeting guests, managing check-ins/outs, and ensuring high standards of customer service.

The ideal candidate has previous hotel experience, strong mathematical skills, and is proficient in English. Join us to provide excellent guest experiences!

Qualifications

• Previous hotel front desk experience and familiarity with FSPMS (Marriott OS) required.
• Strong mathematical skills for moderate calculations.
• Excellent customer service skills with patience, tact, and diplomacy.

Responsibilities

• Greet customers with a friendly welcome and provide accurate information such as outlet hours and local attractions.
• See to the registration process and input relevant information.
• Verify and imprint credit cards for authorization during check-in.

Skills

Customer service skills

Mathematical skills

Computer system proficiency

Attention to detail

Job description

Overview

The Los Angeles Marriott Burbank Airport Hotel is located conveniently near Burbank Airport and Universal Studios Hollywood. The property features 46,000 sq ft of event space and a variety of dining and beverage outlets.

Job Overview

Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet high standards of quality.

Responsibilities and Duties

• Greet customers with a friendly welcome and provide accurate information such as outlet hours and local attractions.
• Complete the registration process, inputting and retrieving information from the computer system, confirm room rate and number of guests, and provide welcome folders and room keys. 
• Verify and imprint credit cards for authorization and handle cash, vouchers, and traveler’s checks. 
• Answer telephone calls, record and retrieve messages, and manage mail and small packages. 
• Close guest accounts at checkout and resolve or refer complaints as necessary. 
• Assist with special guest requests such as safety deposit boxes, fax transmissions, and photocopying. 
• File registration cards in order and retrieve them for check‑out. 
• Perform additional duties as assigned by the supervisor, including assisting PBX operators or reservations agents. 

Qualifications

• Previous hotel front desk experience and familiarity with FSPMS (Marriott OS) required. 
• Strong mathematical skills for moderate calculations. 
• Excellent customer service skills with patience, tact, and diplomacy. 
• Ability to stand and move throughout the front office. 
• Proficient in English, both written and spoken. 
• Ability to accurately input information using a moderately complex computer system. 
• Good hearing and visual ability to detect emergency situations. 

Preferred Skills

• Self‑starter with minimal supervision. 
• Adaptable to changing schedules and responsibilities. 
• Growth mindset and willingness to take on new tasks. 

Behaviors

• Detail Oriented – capable of completing tasks with thoroughness. 
• Team Player – works well as a member of a group. 
• Dedicated – devoted to tasks or purpose with loyalty and integrity. 

E-Verify

Spire Hospitality participates in E-Verify.

Equal Opportunity Statement

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.