Front Desk Agent

Spire Hospitality; Broomfield (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality management company that prioritizes guest experiences and employee growth. In this role, you will be the welcoming face of the hotel, ensuring every guest feels valued and cared for. Your responsibilities will include providing exceptional service, managing check-in and check-out processes, and addressing guest inquiries with professionalism. With a focus on creating memorable experiences, this position offers a supportive environment where you can thrive in your hospitality career. Enjoy a comprehensive benefits package that includes early pay options, wellness programs, and hotel discounts.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

Paid Time Off

Wellness Programs

Hotel Discounts

Flexible Spending Accounts

Pet Discount Program

Identity Theft Protection

Qualifications

• One year of experience in a guest-facing role required.
• Preferred experience in Front Desk operations in hotels.

Responsibilities

• Deliver exceptional service and ensure guest satisfaction.
• Streamline check-in and check-out processes for guests.
• Respond promptly to guest questions and requests.

Skills

Customer Service

Multitasking

Problem Solving

Education

High School Diploma

Tools

MS Suite (Outlook, Word, Excel)

Fosse PMS

Job description

Description

Residence Inn/Fairfield Inn Boulder Broomfield/Interlocken offers a spacious lobby with plenty of cozy seating, an intimate library on the second floor. and our in-house movie room is perfect for business presentations, movie nights and big games. Located in the Broomfield 36 corridor, we are near Interlocken Business Park and several of the largest corporations in the area, including Ball Aerospace, Oracle and the University of Colorado. We're also walking distance from Flatiron Crossing Mall.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests


• Respond promptly and effectively to guest questions and requests


• Streamline the check-in and check-out process for guests


• Answer incoming phone calls with promptness and professionalism


• Excel at multitasking in a dynamic environment


• Resolve guest concerns with attentive service recovery

Hotel Specific:

• Wage: $17.50 - $18.00

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs


• Primarily standing for majority of shift

Qualifications:

Education:

• 
  
  
  
  • High school diploma or its equivalent
  
  
  
  

Experience:

• 
  
  
  
  • One year of Front Desk experience in hotels preferred
  
  
  • One year of experience working in customers service or a guest-facing role required
  
  
  • Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
  
  
  • Previous experience with Fosse PMS systems a plus.
  
  
  
  

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.