Overnight Front Desk Agent

Vail Resorts; Colorado; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading resort company as a Front Desk Agent in Colorado! This role focuses on guest relations, providing exceptional customer service, and requires a high school diploma. You'll enjoy benefits like free ski passes and competitive pay in a fun, outdoor environment.

Benefits

Free ski passes

Employee discounts on lodging and food

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Qualifications

• Required to have basic reading and math skills.
• Ability to converse clearly with diverse guests.
• One year of customer service experience preferred.

Responsibilities

• Check guests in and out face-to-face.
• Handle all customer needs professionally.
• Help resolve discrepancies with guest bills.

Skills

Customer service

Communication

Basic computer skills

Education

High school education or equivalent

Job description

For the third consecutive year, Newsweek names Vail Resorts as one of 2025 Most Trustworthy Companies in America. Learn more here.

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Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until June 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

As the Front Desk Agent, you are the face of the hotel! You are the first point of contact for all guests, and help make their stay a memorable one. If you are new to hospitality, a front desk agent is a great starting point with huge potential for upward mobility.

Job Specifications:

• Outlet: Various Hotel Properties of Beaver Creek
• Housing: May Be Available
• Expected Pay Range: $20.00 - $24.96/ hour
• Shift & Schedule Availability: Full Time
  • Overnight, Shift hours are from 10 pm to 8 am
• Skill Level: Entry to Intermediate

Job Responsibilities:

• Work face-to-face with customers
• Check guests in and out
• Handle all customer needs
• Maintain a professional appearance and demeanor at all times
• Help resolve discrepancies with guest bills
• Expected tobe cross-trained in Valet parking
• Driving required
• Other duties as assigned

Job Requirements:

• High school education or equivalent–required.
• Basic computer skills with data entry experience –required.
• Basic reading, spelling, and math skills –required.
• Ability to converse clearly and comfortably with many different types of people –required.
• Ability to workwith guestsusing good social manners, diplomacy and tact. –required.
• One year of customer service experience –preferred
• Clean driving record and passing a Vail MVR–required.

The expected pay range is$20.00 - $24.96. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 507771
Reference Date:03/25/2025
Job Code Function:Front Office