Front Desk Agent

Sage Hospitality; Breckenridge (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a modern lifestyle hotel as a Front Desk Agent, where you will enhance guest experiences in a stunning mountain location. This role offers the chance to engage with guests, manage check-ins and check-outs, and provide exceptional customer service. With a commitment to excellence, you will play a vital role in creating memorable stays for our visitors. Enjoy a range of benefits including medical insurance, paid time off, and discounts on hotels and restaurants. If you are passionate about hospitality and eager to contribute to a vibrant team, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Matching

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Discounts on Hotels and Restaurants

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred but not required.

Responsibilities

• Greet and check-in guests using manual and computerized methods.
• Facilitate guest departures and maintain accurate hotel records.
• Answer inquiries and accept reservations in person and by phone.

Skills

Customer Service Skills

Mathematical Aptitude

Cash Handling Procedures

Fluency in English

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Why us?

Posting Rate: $22.00 per hour Applications will remain open until May 31, 2025 or until the position is filled. Hotel Alpenrock is seeking a Front Desk Agent to join us!This is in a superior location, modern lifestyle hotel with mountain personality that sits immediately adjacent to the slopes of Peak 9 base area in Breckenridge. Don't miss out on this opportunity to bring our Sage lifestyle to the mountains of Colorado!Beyond the comforts of our accommodations, Breckenridge beckons with its world-class skiing, hiking trails, and vibrant cultural scene. Allow our concierge team to curate your perfect mountain adventure, from arranging ski passes to recommending scenic drives and local attractions. Discover a new standard of luxury at our property, where every detail is designed to elevate your stay and create unforgettable memories in the heart of the Rockies.Sage’s vision is to be recognized by our customers as the best in our business by ensuring a culture that “makes the ordinary extraordinary!” The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Join us today!We are fully loaded with perks. Take a look at some of them below: ️ Medical, dental, & vision insurance️ Health savings and flexible spending accounts️ Basic Life and AD&D insurance️ Paid time off for vacation, sick time, and holidays️ Eligible to participate in the Company’s 401(k) program with employer matching️ Employee Assistance Program️ Tuition Reimbursement️ Great discounts on Hotels, Restaurants, and much more.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

️ Medical, dental, & vision insurance️ Health savings and flexible spending accounts️ Basic Life and AD&D insurance️ Paid time off for vacation, sick time, and holidays️ Eligible to participate in the Company’s 401(k) program with employer matching️ Employee Assistance Program️ Tuition Reimbursement️ Great discounts on Hotels, Restaurants, and much more.

SalaryUSD $22.00 - USD $22.00 /Hr.