Front Desk Agent

Sage Restaurant Group; Colorado; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at a historic hotel in Denver, where your passion for hospitality will shine. As a front desk associate, you will ensure every guest feels welcomed and valued, providing exceptional service and support. This role offers a unique opportunity to grow in a dynamic environment, with competitive benefits and a culture that celebrates individuality. Be part of a destination where every moment matters, and make your mark in the hospitality industry. If you thrive in a fast-paced, customer-focused setting, this is the perfect opportunity for you.

Benefits

Complementary RTD EcoPass

Health Savings Accounts

401(k) with Employer Matching

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Discounts on Hotels and Restaurants

Employee Referral Bonus Program

Qualifications

• High school diploma or equivalent required.
• Luxury hospitality experience preferred.

Responsibilities

• Greet and check-in arriving guests, ensuring satisfaction.
• Facilitate guest departures and maintain cash handling procedures.
• Answer inquiries and accept reservations, enhancing guest experience.

Skills

Customer Service Skills

Mathematical Aptitude

Cash Handling

Fluency in English

Organizational Skills

Education

High School Diploma

Tools

Computerized Cash Register Systems

Job description

Job Close Date: June 8, 2025, or until filled

At The Crawford Hotel, you’re not just joining a team—you’re becoming part of the heartbeat of Denver. Perched above the historic Denver Union Station, we’re more than a hotel; we’re a destination where stories unfold, connections thrive, and history comes alive.

Our team is driven by passion and purpose, delivering unforgettable experiences through attention to detail and a genuine passion for hospitality. We celebrate individuality, foster adventure, and take pride in making every moment extraordinary for our guests—and for each other.

When you join us, you gain more than a job; you gain a place to grow, thrive, and make your mark at one of Denver’s most iconic landmarks. With competitive benefits, a supportive culture, and opportunities to elevate your career, The Crawford Hotel is a one-of-a-kind destination for one-of-a-kind team members. Work where you belong.

A Rewarding Experience:

• Opportunity to earn property incentives: upsell incentives, porterage, room service, and much more!
• Complementary RTD EcoPass
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Job Overview

Responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests daily, using manual and computerized methods, ensuring guest satisfaction and room requests are met.
• Facilitates guest departure (check-out) by following established procedures to close guest accounts and prepare rooms for the next guest.
• Calculates and posts monies, receipts, guest accounts, and credit transactions accurately, maintaining proper cash handling procedures and hotel records.
• Answers inquiries and accepts reservations in person and by phone, communicating hotel rates and information effectively, and using suggestive selling techniques to increase occupancy and revenue.
• Maintains good customer relations by staying informed about in-house and area functions to provide timely and knowledgeable responses, both in person and on the phone.
• Operates PBX equipment for incoming and outgoing calls, scheduling wake-up calls, and paging guests to ensure efficient service.
• Controls cash transactions at the front desk, responsible for personal bank according to hotel policies.
• Maintains a friendly, cheerful, and courteous demeanor at all times.

Qualifications

• Education/Formal Training: High School diploma or equivalent
• Experience: Luxury hospitality experience preferred
• Knowledge/Skills: High school level mathematical aptitude, knowledge of cash handling and computerized cash register systems, experience dealing with the public, excellent customer service skills, fluency in English, tact and understanding in stressful situations, highly organized with attention to detail.

Physical Demands

• Must be able to read written communications and operate computer, calculator, and phone keyboards.
• Ability to understand and follow instructions, multitask, and communicate effectively.
• 90% of shift standing; frequent bending, kneeling, reaching, and mobility required to assist guests and perform tasks.
• Occasional lifting up to 25 lbs.