Front Desk Agent

Cragun's Resort; Brainerd (MN); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Marina discounts

Food & beverage discounts

Lodging discounts

Gift shop discounts

Golf discounts

Job summary

Cragun’s Resort on Gull Lake is seeking a Front Desk Agent to warmly greet, check in/out guests, and provide top-notch service. Part-time shifts include 7AM–3PM and 3PM–11PM, with weekend availability required.

A friendly, professional demeanor and a passion for customer service are essential, along with a valid driver’s license and being at least 16 years old. Responsibilities include cash handling, room status updates, and guiding guests on room types and resort amenities.

Qualifications

• Positive, "Guest First" attitude and passion for customer service.
• Strong multitasking and organizational abilities.
• Friendly, professional demeanor.
• Willingness to work a flexible schedule, including evenings/weekends.
• Valid driver’s license; minimum age 16.
• Hospitality experience a bonus.

Responsibilities

• Warmly greet and register guests upon arrival.
• Attend to special requests and accommodate them.
• Efficiently manage guest check-ins and check-outs for a smooth experience.
• Handle cash and credit card transactions with proper cash-handling procedures.
• Maintain accurate room status and guest needs tracking.
• Provide information on room types, rates, and resort amenities.
• Offer options and alternatives to meet guests’ needs.
• Ensure security of guest room keys with trust and safety.
• Answer guest inquiries and resolve concerns professionally and empathetically.

Skills

Customer service

Multitasking

Professional demeanor

Flexible schedule

Driver's license

Age 16+

Hospitality experience (bonus)

Job description

Description

Do you find joy in making lasting memories for others? We invite you to join our caring family at Cragun’s Resort on Gull Lake as a Front Desk Agent! Our front desk team is not just the first and last point of contact for our guests; we are the warm welcome and the heartfelt farewell. We play a crucial role in ensuring every guest feels valued and appreciated

during their stay.

Shifts Available:

Part-time opportunities are available. Hiring for 7AM -3PM and 3PM – 11PM shift and weekend availability is a must.

Key Responsibilities:

• Warmly greet and register guests upon their arrival, making them feel at home.
• Be attentive to special requests and do our best to accommodate them.
• Efficiently manage guest check-ins and check-outs to ensure a smooth experience.
• Handle cash and credit card transactions with care, adhering to proper cash-handling procedures.
• Maintain accurate room status and tracking, always keeping our guests' needs at heart.
• Provide insightful information about room types, rates, and resort amenities to guide our guests in making informed choices.
• Offer options and alternatives to ensure every guest’s needs are met.
• Ensure the security of guest room keys with a focus on trust and safety.
• Answer guest inquiries and resolve any concerns with professionalism and empathy.

Requirements

• A positive, “Guest First” attitude, fueled by a true passion for customer service.
• Strong multitasking and organizational abilities to manage the busy pace of the front desk.
• A friendly, professional, and enthusiastic demeanor that uplifts everyone's spirits.
• Willingness to work a flexible schedule, including evenings and weekends.
• A valid driver’s license is required.
• Must be at least 16 years of age or older.
• Previous hospitality experience is a bonus but not necessary.
• Comfortable communicating on the phone, as it’s an important part of connecting with our guests.

Why Join Our Team?

• Discounts on marina rentals to enjoy our beautiful surroundings.
• Food and beverage discounts to treat yourself.
• Lodging discounts for your getaway needs.
• Savings in our gift shop to take a piece of Cragun’s home with you.
• Significant discounts at our award-winning golf courses for those who love to swing.