Resort Front Desk Concierge - Flexible Shifts

Cragun; Brainerd (MN); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Marina discounts

Food discounts

Lodging discounts

Gift shop savings

Golf discounts

Job summary

Cragun’s Resort on Gull Lake in Brainerd invites friendly Front Desk Agent to greet guests, register arrivals, and assist with requests, ensuring a warm, memorable stay.

We offer part-time and full-time shifts, including evenings and weekends; ideal for individuals who love hospitality and teamwork. A valid driver’s license and a positive attitude are required. Join our caring family and enjoy guest discounts and a welcoming work environment.

Qualifications

• A genuine passion for guest service and a 'Guest First' attitude.
• Strong multitasking and organizational abilities to manage a busy front desk.
• Friendly, professional demeanor with positive energy.
• Willingness to work evenings and weekends.
• Must be at least 16 years old.
• A valid driver’s license is required.
• Previous hospitality experience is a bonus but not required.

Responsibilities

• Greet and register guests upon arrival.
• Handle guest requests and accommodate them when possible.
• Manage check-ins and check-outs for a smooth stay.
• Handle cash and card transactions with proper cash-handling procedures.
• Maintain accurate room status and guest needs.
• Provide information about room types, rates, and resort amenities.
• Offer options to meet guest needs.
• Ensure security of guest room keys.
• Answer inquiries and resolve concerns professionally and empathetically.

Skills

Customer service

Multitasking

Communication skills

Flexible schedule

Driver's license

Hospitality experience

Job description

Cragun’s Resort on Gull Lake in Brainerd invites friendly Front Desk Agent to greet guests, register arrivals, and assist with requests, ensuring a warm, memorable stay.

We offer part-time and full-time shifts, including evenings and weekends; ideal for individuals who love hospitality and teamwork. A valid driver’s license and a positive attitude are required. Join our caring family and enjoy guest discounts and a welcoming work environment.