Front Desk Agent

Hyatt Place Boca Raton; Boca Raton (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Kolter Hospitality is seeking a Gallery Host at Hyatt Place Boca Raton to provide welcoming service, process check-ins/check-outs and resolve guest issues while adhering to brand standards.

The role focuses on delivering exceptional guest experiences, operating within a fast-paced hotel setting and supporting meeting spaces and events as needed.

Qualifications

• Experience: None. Customer service experience in Hospitality a plus.
• Education: None

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.

Skills

Customer service

Job description

Job Details

Job Location: Hyatt Place Boca Raton - BOCA RATON, FL 33432

Position Type: Full Time

Salary Range: $15.00 - $15.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Hospitality - Hotel

Overview

A Kolter Hospitality Gallery Host delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt Place standards, policies and procedures.

Performance Expectations

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Qualifications

General Requirements:

• Able to work most weekends and holidays.
• Report to work on time and in proper uniform.
• Experience: None. Customer service experience in Hospitality a plus.
• Education: None
• Physical Requirements:
• Ability to stand/walk for up to 8 hours.
• Occasional lifting, pushing and pulling

Kolter Hospitality Participates in E-Verify

Kolter Hospitality is proud to be an Equal Opportunity Employer.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.