Front Desk Agent

Olive Avenue Staffing Llc; Florida; On-site; USD 17,000 - 24,000; Full time

Job summary

Kolter Hospitality's Hyatt House Dania Beach location is seeking a Front Desk Agent to deliver service excellence. You will handle check-ins/outs, issue room keys, and resolve guest issues in line with Kolter Hospitality standards.

Responsibilities include assisting guests with requests, greeting guests by name, informing them of services and amenities, processing payments, and following safety procedures. Weekend availability is required.

Qualifications

• Customer service or hospitality experience preferred.
• Ability to work weekends.
• Able to operate a computer and reservation system.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests and inform guests of hotel services and amenities.
• Welcome guests by name and uphold upsell strategies.
• Perform cashiering tasks such as billing and posting charges.
• Follow safety procedures and report needed repairs.

Skills

Customer service

Front desk

Communication

Tools

Reservation system

Cashiering

Computer basics

Job description

Job Details

Job Location: Hyatt House Dania Beach - Dania Beach, FL 33004Position Type: Full TimeSalary Range: $15.00 - $15.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - HotelOverview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.

Performance Expectations:

• Assist guests with check in and check out processes.


• Coordinate all guest requests.


• Inform guests of hotel services, features and room amenities.


• Welcome the guest by name whenever possible.


• Follow the hotel’s rate structures, discounts and sell/upsell strategies.


• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.


• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.


• Cancel room reservations according to policy.


• Report any items in need of repair.


• Follow all safety procedures while working.

Behavioral Expectations:

• Be effective and innovative in handling and solving problems in the workplace.


• Remain positive and helpful while working in a fast-paced environment.


• Committed to the success and growth of the company.


• Act honorably, even when no one is watching.


• Eagerness to grow and/or develop within the company


• Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-VerifyQualificationsGeneral Requirements:

• Able to work weekends


• Report to work on time and in proper uniform.


• Knowledge and/or ability to operate a computer and reservation system.


• Experience: None. Customer Service or Hospitality experience a plus.


• Education: None

Physical Requirements:

• Ability to stand/walk for up to 8 hours.


• Occasional lifting, pushing and pulling

Kolter Hospitality is proud to be an Equal Employment Opportunity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.