Front Desk Agent

Kolter Hospitality, LLC.; Town of Florida, Northern (NY, KY); On-site; USD 17,000 - 24,000; Full time

Job summary

Kolter Hospitality's Hyatt House Dania Beach is seeking a Front Desk Agent to deliver service excellence, handle check-ins/check-outs, issue keys, and resolve guest issues per brand standards.

You will welcome guests by name whenever possible, inform them about hotel services and amenities, and coordinate guest requests in a fast-paced hospitality environment. Weekend availability is required.

Qualifications

• General Requirements: Able to work weekends
• Knowledge and/or ability to operate a computer and reservation system
• Experience: None. Customer Service or Hospitality experience a plus.
• Education: None

Responsibilities

• Assist guests with check in and check out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Customer service

Hospitality

Reservation system

Weekend availability

Job description

Job Details

• Job Location: Hyatt House Dania Beach - Dania Beach, FL 33004
• Position Type: Full Time
• Salary Range: $15.00 - $15.00 Hourly
• Travel Percentage: None
• Job Shift: Any
• Job Category: Hospitality - Hotel

Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.

Performance Expectations

• Assist guests with check in and check out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Qualifications

• General Requirements:
• Able to work weekends
• Report to work on time and in proper uniform.
• Knowledge and/or ability to operate a computer and reservation system.
• Experience: None. Customer Service or Hospitality experience a plus.
• Education: None
• Physical Requirements:
• Ability to stand/walk for up to 8 hours.
• Occasional lifting, pushing and pulling

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

Kolter Hospitality is proud to be an Equal Employment Opportunity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.