Front Desk Agent

Group Management Services; Beachwood (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hotel is seeking part-time Front Desk Agents to manage guest check-in/out and bookings at their Beachwood location. Ideal candidates will have hotel front desk experience, strong customer service skills and the ability to handle guest inquiries effectively.

Qualifications

• Previous experience working a front desk in a hotel setting required.

Responsibilities

• Greet, check-in, and check out guests.
• Manage room bookings in-person, online, and through calls.
• Answer guests' questions about amenities and special requests.

Skills

Customer Service

Communication

Problem Solving

Job description

Aloft Beachwood is currently seeking part-time Front Desk Agents to service their Beachwood, Ohio location. In this role, you will be responsible for checking in/out guests and responding to guest's requests.

The right candidate will have:

• Previous experience working a front desk in a hotel setting required

Our Front Desk Agent will:

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information
• Manage room bookings in-person, online, and through incoming calls
• Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs
• Connect with housekeeping department to ensure guest accommodations are ready

Pay: Dependent on experience

If you are interested in this position, please submit a current resume for consideration!

About the company

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