FRONT DESK AGENT/ FT SEASONAL

Showboathotelac; Atlantic City (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hotel in Atlantic City seeks a Front Desk Agent to provide exceptional service and facilitate guest check-in/check-out processes. This full-time role demands effective communication and attention to detail, ensuring a positive experience for all guests. Ideal candidates have a high school diploma and prior customer service experience, with a friendly demeanor and the ability to multitask in a dynamic environment.

Qualifications

• Must be 18 years of age or older.
• Bilingual preferred but not required.
• Previous experience in customer service role.

Responsibilities

• Greet guests in a professional manner and register guests as they arrive.
• Handle guest inquiries about amenities and services.
• Resolve guest complaints efficiently.

Skills

Communication

Interpersonal Skills

Attention to Detail

Multitasking

Constructive Feedback

Education

High School diploma/GED

Hospitality Training

Tools

Microsoft Word

Power Point

Excel

Outlook

Job description

Job Title:	Front Desk Agent	Location:	Showboat Showboat LLC
Department:	Front Desk	FLSA FT/PT Status:	Non-exempt Full-time/Seasonal

Summary of Position

Responsible for performing in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests, which contributes to an overall positive experience.

Organizational Relationships

Reports to:	Front Desk Manager/Director of Front Desk
Supervises:

Qualifications and Skills

Must be 18 years of age or older Excellent communication and interpersonal skills, as well as listening attentively to guests Strong attention to detail Ability to multitask and prioritize effectively with front desk activities Ability to provide and receive constructive feedback and guidance Work flexible schedule including nights, weekends, and/or holidays as needed

Education and Experience

High School diploma/GED or equivalent education Bilingual preferred but not required Hospitality training preferred Previous experience in customer service role, specifically hospitality or hotel setting Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel and Outlook and other required systems.

Duties and Responsibilities

Guest Check-in and Check-out: · Greet guests with a warm welcoming manor · Registering arriving guests, assigning rooms, processing payments, and handling departure procedures Make and issue room key and instructions directly to guest as appropriate, without announcing room numbers Guest Inquiries: · Answer questions about hotel amenities, local attractions, directions, and services (i.e. hotel services, arcade, waterpark, shopping, dining and local entertainment). Reservation Management: Taking room reservations, confirming details, managing room availability, and canceling reservations as needed Customer Service: · Providing a friendly and helpful demeanor to address guest concerns and requests Complaint Handling: · Resolving guest complaints in a professional and timely manner along with the Supervisor Billing: · Compute bill collects payment and makes changes for guests. Understand and enforce the hotel company credit policies Close guest balances Performs other related duties as assigned by the Font Desk Manager and /or Director of Front Desk

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities: 1) Friendly Focused - we are committed to creating a fun environment that embraces families and children of all ages. 2) Kindness Focused - we demonstrate kindness in everything we do, seeking to uplift and support all of those around us. 3) Team Spirit - we foster a respectful workplace where team members work together to exceed our guest's expectations. 4) Hearts that Serve - we are driven by a passion to bring joy and happiness to the guests that we serve. 5) Take Ownership - we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

Essential Functions

The ability to attend work predictably and regularly and to be punctual. The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form). The ability to work with mathematical concepts and to apply concepts to practical situations. The ability to work cooperatively with others. The ability to deal politely and professionally with customers and coworkers. The ability to perform several tasks at once. The ability to follow directions or instruction. The ability to use a computer to communicate, create, and access information. The ability to lift and move 25 pounds. The ability to sit/stand/bend/stretch, etc. The ability to use hands to finger, handle, or feel and reach with the hands and arms

Physical Demands

Constantly - occupation requires this activity more than 66% of the time (5.5+ hours/day)

Frequently - occupation requires this activity from 33% to 66% of the time (2.5 - 5.5 hours/day)

Occasionally - occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)

Not Applicable - activity is not applicable to this occupation.

Physical Demands

Stand	Constantly	x	Frequently	Occasionally	Not Applicable
Walk	Constantly	x	Frequently	Occasionally	Not Applicable
Sit	Constantly	x	Frequently	Occasionally	Not Applicable
Handling/Fingering	Constantly	Frequently	x	Occasionally	Not Applicable
Reach Outward	Constantly	Frequently	x	Occasionally	Not Applicable
Reach Above Shoulder	Constantly	Frequently	x	Occasionally	Not Applicable
Climb	Constantly	Frequently	x	Occasionally	Not Applicable
Crawl	Constantly	Frequently	x	Occasionally	Not Applicable
Squat or kneel	Constantly	Frequently	x	Occasionally	Not Applicable
Bend	Constantly	Frequently	x	Occasionally	Not Applicable

Lift/Carry

10 lbs. or less	Constantly	Frequently	x	Occasionally	Not Applicable
11 to 20 lbs.	Constantly	Frequently	x	Occasionally	Not Applicable
21 to 50 lbs.	Constantly	Frequently	x	Occasionally	Not Applicable
51 to 100 lbs.	Constantly	Frequently	Occasionally	x	Not Applicable
Over 100 lbs.	Constantly	Frequently	Occasionally	x	Not Applicable

Push/Pull

12 lbs. or less	Constantly	Frequently	x	Occasionally	Not Applicable
13 to 25 lbs.	Constantly	Frequently	x	Occasionally	Not Applicable
26 to 40 lbs.	Constantly	Frequently	x	Occasionally	Not Applicable
41 to 100 lbs.	Constantly	Frequently	Occasionally	x	Not Applicable

Environmental Factors

Extreme Cold (non-weather)	Constantly	x	Frequently	Occasionally	Not Applicable
Extreme Heat (non-weather)	Constantly	Frequently	x	Occasionally	Not Applicable
Loud Noise Level	Constantly	Frequently	x	Occasionally	Not Applicable

Other

Ability to Read	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Speak English	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Understand Verbal Directions	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Report to Work Regularly	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Report to Work on Time	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Work Safely	x	Constantly	Frequently	Occasionally	Not Applicable

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

This job description is subject to change but remains in effect until superseded or canceled in writing by the Director of Human Resources.