Front Desk Agent- 1st shift

Benchmark Hospitality at DU; Cleveland Heights (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality team as a front desk associate, creating welcoming experiences for guests at a premier hotel in Ohio. This full-time position requires excellent communication and organizational skills, along with flexibility in scheduling. Enjoy competitive pay and a supportive team environment with opportunities for growth.

Benefits

Health Insurance

Paid Time Off

401k with Match

Free Uniform

Ongoing Training and Development

Qualifications

• Friendly and professional demeanor with excellent communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Greet and welcome guests upon arrival, creating a positive first impression.
• Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
• Manage reservations and answer guest inquiries.

Skills

Communication

Customer Service

Organizational Skills

Multitasking

Tools

Hotel Management Software

Microsoft Office

Job description

Opening Post Information* : Posted Date 4 weeks ago (5/21/2025 1:51 PM)

Opening ID 2025-54570

# of Openings 1

Job Locations US-OH-Warrensville Heights

Department (Portal Searching) Front Office

Position Type (Portal Searching) Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino and numerous museams including the Rock & Roll Hall of Fame, as well as the area’s premier shopping and dining @ Pinecrest. Our talented team of professionals have yet again led us to a TripAdvisor Certificate of Excellence. We want to build on that momentum and continue hiring only the best in the business. If you're looking to grow as part of a strong team, come see what we can offer you for your career! Cleveland Marriott East boasts 298 guest rooms, 13,000 sq ft of event space, M Club, restaurant, and a bar.

Description

About Us: Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country's most vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life. Join us in creating an environment that fosters personal growth and allows you to be your best self.

This is a 1st shift shift posiition that works 7am ro 3:30pm the work week is scheduled based upon guest needs and any day of the week will be scheduled so weekend availability and work is required.

Starting hourly rate is $15 per hour and as a full time position will include health, dental, and vision with employee contribution, PTO, 401k w/match, free uniform, and uniform care daily credits.

What You'll Do:

• Greet and welcome guests upon arrival, creating a positive first impression.
• Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
• Manage reservations, answer guest inquiries, and address complaints promptly.
• Maintain a clean and organized front desk area.
• Provide accurate information about the hotel, rooms, rates, and amenities.
• Process payments and manage cash transactions accurately.
• Coordinate with housekeeping and maintenance to ensure smooth operations.
• Promote teamwork and contribute to a friendly, safe work environment.
• Perform other duties as assigned.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• A supportive and dynamic team environment.
• Ongoing training and development programs.

Qualifications

What You'll Bring:

• A friendly and professional demeanor with excellent communication skills.
• Strong organizational skills and attention to detail.
• A passion for customer service with a positive, can-do attitude.
• Ability to multitask and remain calm under pressure.
• must be able to stand for up to 8 hours.
• Previous experience in hospitality or customer service is a plus but optional.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Proficiency in hotel management software and Microsoft Office is a plus.

Compensation Range

The compensation for this position is $15.00/Hr. - $15.00/Hr. based on qualifications and experience.

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