Front Desk Agent

Cherry Valley Hotel; Bangor (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

Cherry Valley Hotel in Bangor, Maine is hiring a Front Desk Agent to create memorable experiences for guests. Responsibilities include welcoming guests, addressing concerns, problem-solving, and ensuring safety and security standards. Candidates should have strong verbal and written communication skills, cash handling abilities, and proficiency with front office software. This role may require lifting up to 50 pounds and standing for extended periods. Join a team committed to warm hospitality and guest satisfaction.

Qualifications

• Ability to handle cash or credit transactions.
• Physical ability to lift up to 50 pounds occasionally.
• Must be able to stand for long hours.

Responsibilities

• Deliver a great hospitality experience in person or by phone.
• Inquire about guests' stay and address their concerns.
• Assist guests with luggage, directions, and restaurant recommendations.
• Collect payments accurately and efficiently.
• Follow safety and security policies of the hotel.

Skills

Good verbal and written communication skills

Cash handling

Proficiency with front office software

Job description

Bangor Aviator
308 Godfrey Blvd
Bangor, ME 04401, USA

Description

Front Desk Agent

As Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you welcome an excited family embarking on their vacation, assist a business traveler seeking a smooth check‑in, or help a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stay. This fast‑paced and interactive role gives you the opportunity to shine.

Responsibilities

• Make a First Impression – deliver a great hospitality experience in person or by phone, wowing guests with a welcoming personality.
• Make a Lasting Impression – while checking guests out, inquire about their stay and listen carefully to any concerns.
• Enjoy Problem Solving – help guests with luggage, directions, restaurant recommendations, lost items, or any miscellaneous needs.
• Be Accountable – collect money, route calls, take messages, and meet many other guest needs accurately and efficiently.
• Be a Safety & Security Agent – follow the hotel’s safety and security policies, anticipate problems, and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills, the ability to handle cash or credit transactions, and proficiency with front office software. Physical requirements include light work up to 20 pounds of force occasionally and 10 pounds frequently, with occasional lifting up to 50 pounds. Long hours, many spent standing, may also be required.

Travel Required

No

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.