Front Desk Agent

Donohoe Hospitality Services; Baltimore (MD); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Paid time off

Hotel room discounts

Daily pay access

Job summary

Canopy by Hilton Baltimore Harbor Point in Baltimore, MD is seeking a Front Desk Agent to deliver a warm, engaging guest experience at check-in and check-out. You will handle reservations, billing, and inquiries with a focus on accuracy and personalized service.

The ideal candidate is approachable, detail‑oriented, and thrives in a fast-paced, guest-focused environment, with shifts that may extend beyond standard hours to meet business needs.

Qualifications

• 1 year in a front desk position required.
• Basic computer proficiency; OnQ preferred.
• Ability to work in a fast-paced, guest-focused environment.

Responsibilities

• Deliver a warm, engaging guest experience through efficient check-in/check-out and personalized service.
• Anticipate guest needs and respond promptly with professionalism.
• Manage reservations, room assignments, billing, and guest accounts accurately.
• Handle phone, email, and in-person inquiries promptly and courteously.
• Maintain organized records and process payments and transactions responsibly.
• Collaborate with Housekeeping, Engineering and other departments to ensure seamless operations.
• Support team members during peak periods and contribute to a positive team environment.
• Uphold Hilton and Canopy brand standards, policies and safety procedures.

Skills

Guest service

Communication

Multitasking

Attention to detail

Problem solving

Team oriented

OnQ experience

Flexibility

Tools

OnQ

Job description

Front Desk Agent

Canopy by Hilton Baltimore Harbor Point

Baltimore, Maryland

Who We Are

At Canopy Baltimore Harbor Point, we believe hospitality should feel natural, personal, and distinctly local. Our team creates welcoming, vibrant experiences that reflect the energy of the Harbor Point neighborhood—where every guest interaction is an opportunity to make someone feel seen, valued, and at home.

Position Summary

The Front Desk Agent is the first and last impression of the hotel experience. This role is responsible for delivering exceptional guest service through efficient check-in and check-out processes, clear communication, and thoughtful, personalized interactions.

Compensation: $17.50 - 18.00 / hourly

(experience-based compensation)

Front Desk Agent - Full Time

Position Summary

The Front Desk Agent is the first and last impression of the hotel experience. This role is responsible for delivering exceptional guest service through efficient check-in and check-out processes, clear communication, and thoughtful, personalized interactions.

The ideal candidate is approachable, detail-oriented, and thrives in a fast-paced, guest-focused environment.

Essential Function

• Deliver a warm, engaging guest experience through efficient check-in/check-out and personalized service
• Anticipate guest needs, respond to requests promptly, and resolve concerns with professionalism
• Manage reservations, room assignments, billing, and guest accounts with accuracy
• Handle phone, email, and in-person inquiries in a timely and service-focused manner
• Maintain organized records and process payments, cash, and transactions responsibly
• Collaborate with Housekeeping, Engineering, and other departments to ensure seamless operations
• Support team members during peak periods and contribute to a positive team environment
• Uphold Hilton and Canopy brand standards, policies, and safety procedures

Experience and Education

• 1 year in a front desk position required.

Core Skills & Abilities

• Strong guest service mindset with a warm, professional presence
• Clear communication and interpersonal skills
• Ability to multitask and stay composed in a fast-paced environment
• Attention to detail and accuracy in administrative tasks
• Problem-solving skills with sound judgment
• Team-oriented with a collaborative approach
• Basic computer proficiency; experience with property management systems (OnQ preferred)
• Flexible and adaptable to changing operational needs

Additional Responsibilities

• The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.