Front Desk Agent

Shik Innovation Group; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Training and ongoing support

Professional team environment

Opportunities to develop customer 서비스

Administrative skills development

Front desk operations experience

Opportunities for professional growth

Job summary

Shik Innovation Group in Austin, TX is seeking a Front Desk Agent to greet visitors, provide information, and direct inquiries to the right departments. This role involves coordinating appointments, assisting with front desk operations, and maintaining a welcoming reception area.

The ideal candidate enjoys interacting with people, stays organized in a busy environment, and delivers excellent service. Training will be provided, with a professional team environment and opportunities for growth.

Qualifications

• Strong customer service and communication skills.
• Professional appearance and courteous demeanor.
• Good organizational and time-management abilities.
• Attention to detail and ability to manage multiple routine tasks.
• Dependable, punctual, and comfortable interacting with different people.
• Ability to remain calm and helpful in a busy environment.

Responsibilities

• Welcome visitors and customers with a friendly and professional attitude.
• Provide general information and direct visitors to the appropriate person or department.
• Respond to routine inquiries in person and by telephone.
• Assist with visitor registration and maintain organized reception records.
• Help coordinate appointments and communicate schedule updates when needed.
• Keep the reception area clean, organized, and presentable.
• Receive and distribute incoming documents and deliveries.
• Assist with general administrative tasks and front desk organization.
• Maintain confidentiality when handling visitor and company information.
• Collaborate with team members to ensure a smooth visitor experience.

Skills

Customer service

Communication

Organization

Time management

Attention to detail

Dependable

Calm under pressure

Professional appearance

Job description

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

About the Role

We are looking for a welcoming, organized, and professional Front Desk Agent to help create a positive first impression for visitors and customers. This role involves greeting guests, providing general information, directing inquiries, and assisting with everyday front desk operations.

The ideal candidate enjoys interacting with people, stays organized in a busy environment, and takes pride in delivering excellent service. Training will be provided.

Responsibilities

• Welcome visitors and customers with a friendly and professional attitude.

• Provide general information and direct visitors to the appropriate person or department.

• Respond to routine inquiries in person and by telephone.

• Assist with visitor registration and maintain organized reception records.

• Help coordinate appointments and communicate schedule updates when needed.

• Keep the reception area clean, organized, and presentable.

• Receive and distribute incoming documents and deliveries.

• Assist with general administrative tasks and front desk organization.

• Maintain confidentiality when handling visitor and company information.

• Collaborate with team members to ensure a smooth visitor experience.

Qualifications

• Strong customer service and communication skills.

• Professional appearance and courteous demeanor.

• Good organizational and time-management abilities.

• Attention to detail and ability to manage multiple routine tasks.

• Dependable, punctual, and comfortable interacting with different people.

• Ability to remain calm and helpful in a busy environment.

• Previous reception, hospitality, or customer service experience is an advantage but not required.

What We Offer

• Training and ongoing support.

• A professional and welcoming team environment.

• Opportunities to develop customer service and administrative skills.

• Practical experience in front desk operations.

• Opportunities for professional growth.

• Compensation based on the position and experience.