Front Desk Agent

White Lodging; Milwaukee (WI); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

DailyPay

Shift swapping app

Referral bonuses

401(k) match

PTO with rollover

Wellness tools

Leadership development

Discounts on rooms

Career growth

Tuition reimbursement

Job summary

White Lodging is seeking a professional Front Desk Agent to deliver warm, efficient service at our Milwaukee property. You’ll manage check-ins/outs, reservations, and guest accounts while upholding high standards of accuracy and guest satisfaction.

Join a team focused on operational excellence and guest experience, with opportunities for growth across properties and a collaborative, fast-paced work environment in the heart of Wisconsin’s hospitality scene.

Qualifications

• Excellent communication and professional execution of duties.
• Results-driven with high performance standards.
• Strong problem-solving and decision-making under pressure.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and personal accountability.
• Able to adapt quickly to changing priorities.
• Hospitality experience is helpful but not required.
• Ability to stand, move quickly, and work weekends/holidays.

Responsibilities

• Handle check-in and check-out accurately to support smooth operations.
• Manage reservations, room assignments, and guest accounts.
• Resolve guest concerns promptly to maintain high guest satisfaction.
• Maintain knowledge of hotel services, rates, and amenities.
• Ensure cash handling and accounting procedures are followed.
• Prioritize tasks in a fast-paced environment.
• Support front desk productivity and security of guest information.
• Assist with lobby presentation and daily shift goals.
• Adapt to changing business demands and perform other duties.

Skills

Communication skills

Results oriented

Problem solving

Multitasking

Attention to detail

Accountability

Adaptability

Hospitality exp

Weekend availability

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country’s most dynamic cities. We are committed to operational excellence and delivering outstanding results across every aspect of the guest experience.

Description

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country’s most dynamic cities. We are committed to operational excellence and delivering outstanding results across every aspect of the guest experience.

Success at White Lodging is built on accountability, performance, and execution. We set high standards, solve problems quickly, and work together to achieve exceptional outcomes for our guests, associates, and properties.

We are seeking a Front Desk Agent who is motivated by achieving goals, maintaining high performance standards, and contributing to the success of hotel operations. In this role, you will help ensure efficient front desk operations, accurate reservation management, and successful guest arrivals and departures while supporting the overall performance objectives of the hotel.

This is an excellent opportunity for individuals looking to build a career in hospitality operations, hotel management, and property leadership.

What You'll Do

• Execute check-in and check-out procedures accurately and efficiently to support smooth hotel operations
• Achieve high standards of front desk performance through accuracy, responsiveness, and attention to detail
• Effectively manage reservations, room assignments, and guest account information to ensure operational efficiency
• Resolve guest concerns promptly and decisively to achieve positive outcomes and minimize service disruptions
• Maintain complete knowledge of hotel services, room inventory, rates, and amenities to support informed decision-making and operational success
• Ensure all cash handling, credit processing, and accounting procedures are completed accurately and in accordance with established standards
• Prioritize tasks effectively in a fast-paced environment to meet deadlines and operational objectives
• Contribute to front desk productivity by maintaining organization, efficiency, and consistency throughout each shift
• Support hotel performance by maintaining accurate records and protecting the security and confidentiality of guest and hotel information
• Maintain lobby and entrance standards that support operational excellence and property presentation goals
• Adapt quickly to changing business demands and operational priorities
• Perform other duties as assigned

What You'll Bring

• Strong communication skills and the ability to execute responsibilities with accuracy and professionalism
• A results-oriented mindset with a focus on achieving high performance standards
• Strong problem-solving skills and the ability to make effective decisions under pressure
• The ability to manage multiple priorities and maintain productivity in a fast-paced environment
• High attention to detail and commitment to accuracy
• Personal accountability and a demonstrated ability to follow through on responsibilities
• The ability to adapt quickly to changing operational needs and priorities
• A commitment to continuous improvement and achieving performance goals
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for extended periods, with availability to work weekends, holidays, and varying shifts as business needs require

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.