Front Desk Agent

HVMG; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a leading hotel where you will create memorable experiences for guests! This role is perfect for individuals who thrive on providing exceptional customer service and enjoy working in a fast-paced environment. You will be the face of the hotel, ensuring guests feel welcomed and valued from the moment they check in until they leave. If you have a passion for hospitality, excellent communication skills, and the ability to work flexible hours, this is an exciting opportunity to grow your career in the hospitality industry. Embrace the chance to make a difference in guests' stays and be part of a supportive team!

Benefits

Medical / Dental / Vision

Short Term Disability

Long Term Disability

Life Insurance

401k - 4% Match

Paid Vacation Days

Paid Sick Days

Company Travel Discounts

Qualifications

• Basic reading, writing, and math skills required.
• 1-3 months of related experience preferred.

Responsibilities

• Welcome and serve guests with exceptional service.
• Process incoming and outgoing communications courteously.
• Enter guest requests into the database and follow up.

Skills

Customer Service

Communication Skills

Basic English Proficiency

Computer Experience

People Skills

Education

High School Diploma or GED

Job description

Atlanta Marriott Perimeter Center

Looking for individuals with full-service Marriott Front Office experience to join our team! Excellent opportunity to "WOW" guests! Looking for someone who can work weekends and be able to work PM shifts.

Who this job will appeal to

A team player with a great smile who absolutely LOVES people! Looking for someone that can work weekends and be able to work AM and/or PM shifts.

What you will be doing

• You will help to create an excellent and memorable stay for our guests by welcoming and serving each guest with exceptional service either in person or by phone and ensuring that guests are checked in and out in a friendly and timely manner.
• Your Agents in the Communication Center will be the heartbeat for the hotel and are responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. Also responsible for receiving all guest requests and entering them into our Guest Request Database.
• Answer and process all incoming/outgoing guest and in-house calls.
• Check bulletin board and logbooks for all pertinent information.
• Forward messages and faxes as needed to guests and various departments.
• Responsible for radio communications between security, engineering, and MOD in emergency and non-emergency situations.
• Must be able to read, write and speak English.
• Must be able to converse in Basic English.
• Able to be on your feet for long periods of time.
• Excellent people skills.
• Must meet grooming standards.
• Meet/exceed customer expectations.
• Computer experience required.
• Enter requests into the database and follow up with guests to ensure the request is satisfied.
• Must be comfortable working on-site.

Requirements

Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires the ability to perform the following: regularly required to talk, hear and interact with guests. Frequently required to use hands and fingers to handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 10 pounds and stand for long periods of time.

Education & Experience

High school diploma or general education degree (GED); or equivalent combination of education and experience. One to three months in related experience and/or training.

Benefits

• Medical / Dental / Vision
• Short Term Disability / Long Term Disability / Life Insurance
• 401k - 4% Match
• Paid Vacation Days / Paid Sick Days
• Company Travel Discounts

An Equal Opportunity Employer. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.