Front Desk Agent

theaviatorhotelanchorage; Anchorage (AK); On-site; USD 36,000 - 48,000; Full time

Job summary

The Wildbirch Hotel in Anchorage seeks a Front Desk Agent to warmly welcome guests, manage check-ins, and handle reservations with accuracy and efficiency.

You will guide guests with local recommendations, coordinate with housekeeping, and collaborate with other departments, contributing to a memorable boutique experience.

Qualifications

• Prior hotel or customer service experience is required.
• Knowledge of PMS software (Room Master, OPERA Cloud a plus).
• Excellent English communication, both spoken and written.
• Able to multitask and stay calm in a fast-paced environment.
• Proficiency with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Greet guests and check them in, ensuring accurate records.
• Assist with reservations, including walk-ins and same-day bookings.
• Share local knowledge of Anchorage and hotel amenities.
• Process guest payments and check-outs.
• Resolve guest inquiries and concerns promptly.
• Coordinate with housekeeping and other departments.
• Maintain a welcoming lobby area and hospitality vibe.
• Report daily to Front Office Manager on priorities.

Skills

Customer service

PMS software

English

Microsoft Office

Multitasking

Tools

Room Master

OPERA Cloud

Job description

Position Overview:

At The Wildbirch Hotel, our Front Desk Agents serve as the welcoming face of our unique boutique property. They are responsible for greeting guests, facilitating check-ins, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling reservations, guest inquiries, and managing check-outs in an efficient, warm, and professional manner.

Key Responsibilities:

• Greet and check in guests while ensuring all guest information is accurate in the system.
• Assist guests in making and modifying reservations, including walk-ins and same-day bookings.
• Share in-depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities.
• Process guest payments, manage check-outs, and settle any outstanding accounts.
• Handle guest inquiries, complaints, and requests, aiming to resolve any issues promptly to ensure guest satisfaction.
• Maintain the Front Desk area as a hub of guest interaction, keeping it organized and supplied.
• Work with other departments to coordinate guest needs, including room availability, housekeeping requests, and special accommodations.
• Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects.
• Engage guests with personalized recommendations, including dining options at the hotel’s onsite restaurant, brewery, and café.
• Contribute to the warm, inviting atmosphere by managing the lobby’s communal space, which features a fireplace, and local art.

Requirements:

• Previous hotel or customer service experience is required.
• Strong knowledge of hotel management systems (experience with Room Master and OPERA cloud is a plus).
• Excellent communication skills, including the ability to read and respond in English (additional languages are a plus).
• Ability to remain calm under pressure and multitask in a fast-paced environment.
• Enthusiastic, service-oriented, and with a passion for hospitality and Alaska’s vibrant culture.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web-based tools.
• Strong problem-solving skills and the ability to work independently or as part of a team.

Physical & Availability Requirements:

• This role requires standing for long periods and occasional lifting of light materials.
• The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected.

Why Work at The Wildbirch Hotel?

As Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.