Front Desk Agent

Extended Stay America -Esp Holdings Ii Llc; Anaheim (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a positive and friendly Front Desk Agent to enhance guest experiences. In this role, you will be the first point of contact for guests, ensuring smooth check-in and check-out processes while providing exceptional customer service. Your responsibilities will include answering inquiries, coordinating with housekeeping, and maintaining high hospitality standards. This position offers a chance to thrive in a supportive environment that values career advancement and flexible scheduling. If you have a passion for hospitality and enjoy helping others, this opportunity is perfect for you.

Benefits

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Friendly and outgoing personality required for guest interactions.
• Proficient in English; knowledge of other languages is a plus.

Responsibilities

• Assist guests with check-in/check-out and process payments.
• Maintain communication with housekeeping for room availability.

Skills

Customer Service

Communication Skills

Problem Solving

Computer Literacy

Hospitality Knowledge

Education

High School Diploma

Job description

Benefits/Perks

1. Flexible Scheduling
2. Career Advancement Opportunities
3. Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

1. Monitor and maintain knowledge of hotel operations and activities
2. Take reservations and answer questions via phone, email, and in-person
3. Build rapport with guests and identify their needs through friendly conversation and open-ended questions
4. Describe the features and amenities of guest rooms
5. Ensure compliance with health and quality standards

Qualifications

1. Friendly and outgoing personality
2. Familiarity with hospitality industry standards
3. Proficient in English; knowledge of other languages is a plus
4. Computer literacy
5. Able to resolve issues with a customer-focused orientation
6. Able to lift 30 pounds