Front Desk Agent

Comfort Suites — North Ocala; Glendale (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hotel in California is seeking a Front Desk Agent responsible for being the first point of contact for guests, handling check-ins, check-outs, and inquiries. This role requires multitasking, a customer-friendly approach, and some experience in hospitality is preferred but not essential. Flexible scheduling and proficiency in Microsoft Office are also necessary for this role.

Qualifications

• Availability to work flexible schedules, including weekends and holidays.
• Experience in food service or hospitality preferred, but not required.
• Physical ability to stand, walk, and lift up to 25 pounds.

Responsibilities

• Answer queries regarding hotel services and manage the registration process.
• Handle guest check-ins, check-outs, and payment processing accurately.
• Coordinate with housekeeping and maintenance to resolve guest concerns.

Skills

Multitasking

Communication

Customer Service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process • Handle guest check-ins, check-outs, and payment processing with accuracy. • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. • Take reservations in person, via email, or over the phone, including group bookings. Qualifications: • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Availability to work flexible schedules, including weekends and holidays. • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint Compensation: $13.75 hourly

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