Courtyard Monterey Park - Front Desk Agent

Aimbridge Hospitality; Monterey Park (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for Courtyard Monterey Park. The role involves ensuring a positive guest experience through excellent customer service, multitasking, and problem-solving. Benefits include medical coverage, paid time off, and a 401k retirement plan.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Disability Income (Short-Term & Long-Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Deliver outstanding service with a friendly demeanor.
• Handle reservations, check-ins, and check-outs efficiently.
• Quickly evaluate and address guest concerns.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Courtyard Monterey Park - Front Desk Agent
Address: 555 N Atlantic Blvd, Monterey Park, CA, 91754
Compensation: $18.50/hour

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent plays a vital role in ensuring a positive guest experience by providing excellent customer service and maintaining smooth front desk operations.

KEY SKILLS/RESPONSIBILITIES

• Customer Service: Deliver outstanding service with a friendly demeanor to enhance guest satisfaction.
• Communication: Clearly convey information and resolve guest inquiries promptly.
• Problem-Solving: Quickly evaluate and address guest concerns.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with basic financial information.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits after the initial waiting period include:

• Daily Pay (ask your Recruiter for details)
• Medical, Dental, and Vision Coverage
• Disability Income (Short-Term & Long-Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

The Courtyard Monterey Park features a modern lobby, The Bistro restaurant and bar/lounge, free Wi-Fi, a fitness center, and outdoor pool, providing a comfortable and productive environment for guests.