Front Desk Agent

The Hotel at Avalon; Alpharetta (GA); On-site; USD 28,000 - 42,000; Full time

Job summary

The Hotel at Avalon in Alpharetta, GA is seeking a Front Desk Agent. This full-time, on-site role welcomes guests, handles check-in/check-out, and manages room assignments and keys.

The position requires courteous guest service, accurate payment processing, and collaboration with housekeeping and other departments to ensure a seamless guest experience. Candidates should have strong communication skills, experience with hotel systems, and the ability to work flexible hours including evenings,

Qualifications

• Strong customer service skills for guest inquiries and concerns.
• Proficiency in receptionist duties and reservations management, including check-in/check-out.
• Excellent phone etiquette and written communication.
• Experience using hotel management or reservation systems and payment processing tools.
• Hospitality experience preferred.
• Willing to work flexible schedules including evenings, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Manage room assignments and key distribution accurately.
• Answer phone calls and respond to guest inquiries.
• Process reservations and payments; coordinate with housekeeping and other departments.
• Assist with guest requests and resolve concerns professionally.
• Maintain a neat, organized front desk area and adhere to brand standards.

Skills

Customer Service

Reservations management

Phone etiquette

Hotel systems

Basic computer

Hospitality experience

Flexible schedule

Education

High school diploma

Tools

Hotel management system

Reservations software

Job description

Company Description

The Hotel at Avalon is a modern resort destination in the heart of Alpharetta, Georgia, opened in January 2018. Inspired by the mythical land of Avalon and the “Good Life,” the property offers guests an elevated experience centered on upscale comfort and style. The hotel is part of a luxurious, walkable community featuring shopping, dining, lodging, working, and entertainment options. Connected to the Alpharetta Conference Center, it serves as a premier location for meetings and events, attracting both leisure and business travelers. Team members join a culture grounded in graceful, contemporary Southern hospitality.

Role Description

The Front Desk Agent is a full-time, on-site position located at The Hotel at Avalon in Alpharetta, GA. This role is responsible for welcoming guests, performing check-in and check-out procedures, and managing room assignments and key distribution with accuracy. Daily tasks include answering phone calls, responding to guest inquiries, processing reservations and payments, and coordinating with housekeeping and other hotel departments to ensure a smooth guest experience. The Front Desk Agent assists with guest requests, resolves concerns with a focus on service and professionalism, and maintains a neat, organized front desk area. This position requires adherence to hotel policies and brand standards while consistently delivering friendly, efficient service.

Qualifications

• Strong customer service skills, with the ability to handle guest inquiries, requests, and concerns professionally.
• Proficiency in receptionist duties and reservations management, including check-in/check-out and room assignment processes.
• Excellent phone etiquette and communication skills, both verbal and written, with a courteous and clear speaking style.
• Ability to use hotel management or reservation systems, basic computer applications, and payment processing tools.
• Previous front desk, hospitality, or related customer-facing experience preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Strong attention to detail, reliability, and ability to remain calm and professional in busy or challenging situations.
• High school diploma or equivalent required; additional hospitality training or education is a plus.