Front Desk Agent

DBA Holiday Inn Expess & Suites KMS INVESTMENTS LLC; Addison Township (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Holiday Inn Express & Country Inn & Suites-Bensenville, IL is seeking a friendly Front Desk Agent to greet guests, manage check-in/check-out, and handle reservations with a focus on guest satisfaction. This full-time role features evening shifts and opportunities to advance within the hotel operations.

IHG/HotelKey experience is a plus, but strong customer-service experience is also valued. Join our team and grow in the hospitality industry while contributing to memorable guest experiences.

Qualifications

• 1+ year of hotel front desk experience preferred OR strong customer-service experience.
• IHG/HotelKey experience is a plus.
• Strong communication and problem-solving skills.
• Dependable, professional, and self-motivated.
• Available for evening shifts and some weekends/holidays.

Responsibilities

• Welcome guests and provide a smooth check-in/check-out experience.
• Handle reservations, phone calls, payments, and guest requests.
• Assist guests with Park, Sleep & Fly packages.
• Respond to guest questions and resolve concerns professionally.
• Maintain accurate front desk records and daily operations.
• Communicate with housekeeping, maintenance, and other departments.
• Help create a positive and memorable experience for every guest.

Skills

Customer service

Communication

Problem-solving

Teamwork

Dependable

Tools

Hotel systems

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

We're Hiring: Front Desk Agent

Holiday Inn Express & Country Inn & Suites-Bensenville,IL

811 E Grand Ave, Bensenville, IL 60106

$20-$22/hour, based on experience

Full-Time | Primarily Evening Shifts

Join our Torch Bearer Award winning team at Holiday Inn Express Bensenville! We're looking for a friendly, dependable, and professional Front Desk Agent who enjoys helping guests and wants to grow in the hospitality industry.

IHG/HotelKey experience is a plus, but strong customer-service experience is also valued.

What You'll Do

• Welcome guests and provide a smooth check-in/check-out experience
• Handle reservations, phone calls, payments, and guest requests
• Assist guests with our Park, Sleep & Fly packages
• Respond to guest questions and resolve concerns professionally
• Maintain accurate front desk records and daily operations
• Communicate with housekeeping, maintenance, and other departments
• Help create a positive and memorable experience for every guest

What We're Looking For

• 1+ year of hotel front desk experience preferred OR strong customer-service experience
• IHG/HotelKey experience is a plus
• Strong communication and problem-solving skills
• Dependable, professional, and self-motivated
• Comfortable using computers and learning hotel systems
• Team-oriented with a positive attitude
• Available for evening shifts and some weekends/holidays

Candidates with an IT/technology background are also welcome to apply.

What We Offer

• $20-$22/hour, based on experience
• Full-time employment
• Hotel employee discounts
• Performance-based bonuses
• Sick leave
• Paid vacation after your first anniversary
• Opportunities to learn, grow, and advance within hotel operations

If you enjoy helping people, solving problems, and creating great guest experiences, we'd love to hear from you.

Work Location: In person - Bensenville, Illinois