Front Desk Administrator - River Oaks, TX

Mindful Support Services; Houston (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO 15 days

6 paid holidays

401k matching

Life Insurance

Professional development

Job summary

Mindful Therapy Group is seeking a full-time front desk associate to deliver exceptional customer service and manage daily administrative tasks to keep the practice running smoothly.

You will greet clients, schedule appointments, verify insurance benefits, and support mental health providers in a fast-paced, supportive environment. Hospitality backgrounds encouraged; strong work ethic and adaptability are required.

Qualifications

• Customer service skills and a passion for learning.
• Restaurant or hospitality background encouraged.
• Strong work ethic and ownership of your role.
• Ability to multi-task and prioritize.
• Willingness to handle difficult situations with clients and staff.
• Schedule flexibility with hours Mon-Fri 7:00–20:00 and Sat 8:00–16:00.
• Shifts offered Mon-Fri 9:00–17:00.

Responsibilities

• Provide excellent customer service by phone, in person, and via email.
• Create a welcoming atmosphere for clients.
• Manage front desk and prepare clients for visits.
• Schedule client appointments.
• Support mental health providers with administrative requests.
• Verify client insurance benefits.

Skills

Customer service

Phone/Email handling

Multi-tasking

Communication

Front desk support

Insurance verification

Job description

Job Type: Full-time, shifts are Monday - Friday, 9:00am-5:00pm.

Salary: $18/hr

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.

About the Company

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have partnered with over 2,300 providers throughout our 25+ locations, and we are continuing to grow!

About the role

This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities.

Primary responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

What you’ll need to be successful

• Strong work ethic and ownership of your role
• Ability to multi-task and prioritize
• Willingness to step into uncomfortable situations with clients, providers and coworkers
• Motivation to receive feedback and continually grow
• Schedule flexibility: Hours of operations are Monday-Friday 7:00am-8:00pm and Saturdays 8:00am-4:00pm
• Shifts offered is Monday - Friday, 9:00am-5:00pm.

We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance

• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

Job Type: Full-time, shifts are Monday - Friday, 9:00am-5:00pm.

Salary: $18/hr