Insurance Follow Up Specialist - Seattle, WA

Mindful Support Services; Seattle (WA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health coverage (75%)

15 PTO days

6 paid holidays per year

401k matching

Life Insurance

Professional development

Job summary

Mindful Therapy Group is seeking an Insurance Follow-Up Specialist for our Northgate headquarters in Seattle. The role focuses on reviewing rejected claims, posting insurance payments, and resolving outstanding balances in a fast-paced, team-oriented environment.

Preferred candidates have at least one year of medical billing experience, familiarity with AR resolution, payer portals, and EHR systems. We value accuracy, collaboration, and process improvements to support providers across the

Qualifications

• 1 year of experience resolving outstanding medical insurance AR by researching unpaid claims via insurance calls and portal navigation.
• Experience with claims reprocessing requests, corrected claims, and appeals.
• Experience navigating commercial insurances (Blue Cross/Blue Shield, Aetna, Cigna, Optum).
• Working within an EHR system and the Microsoft Office suite including Excel and Outlook.
• Posting medical insurance payments to an EHR system.
• Navigating clearinghouse data and resolving rejected claims.
• Behavioral health medical billing experience (preferred)
• Washington Medicaid experience (preferred)

Responsibilities

• Call insurances and use payer portals to resolve insurance denials.
• Focus on denials and 120+ resolution of claims.
• Communicate with providers about the status of outstanding insurance balances.
• Research and submit claims that are unable to be sent to insurances electronically.
• Resolve issues with claims that are electronically rejected by payers.
• Process and post insurance payments.
• Collaborate with team members to meet department goals and daily tasks.

Skills

Communication

Attention to detail

Team collaboration

Professional communication

Tools

EHR system

Microsoft Office (Excel, Outlook)

AdvancedMD

Clearinghouse data navigation

Job description

Job Type: This position is fully in-office at our Northgate headquarters. Monday-Friday, 8:30am-5:00pm

Salary: $22-28/ hourly depending on experience

Have you been looking for a role that challenges you and gives you applicable skills to use in your career? Are you looking to work in a fast-paced, supportive environment? You’ve come to the right place!

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists, and nurse practitioners to dive into private practice, without doing all the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have partnered with over 2,300 providers throughout our 25+ locations, and we are continuing to grow!

We cultivate a collaborative, transparent and energetic culture and the necessary tools and support for you to succeed, both personally and professionally.

About the role:

The Insurance Follow-Up Specialist is responsible for reviewing rejected claims, posting insurance payments, and resolving outstanding insurance balances. Successful candidates will understand medical billing concepts, have excellent attention to detail and collaborate well with others. We encourage new ideas and creative process improvements that can make us a stronger team and company.

Responsibilities include:

• Call insurances and use payer portals to resolve insurance denials.
• Focus on denials and 120+ resolution of claims.
• Communicate with providers about the status of outstanding insurance balances.
• Research and submit claims that are unable to be sent to insurances electronically.
• Resolve issues with claims that are electronically rejected by payers.
• Process and post insurance payments.
• Collaborate with team members to meet department goals and daily tasks.

Requirements:

• Ability to communicate professionally, clearly, and effectively with management, staff and insurance companies
• One year of experience with the following:
• Resolving outstanding medical insurance AR by researching unpaid claims via insurance calls and portal navigation
• Claims reprocessing requests, corrected claims, and appeals
• Navigating many commercial insurances such as Blue Cross/Blue Shield, Aetna, Cigna, and Optum
• Working within an EHR system and the Microsoft Office suite including Excel and Outlook
• Posting medical insurance payments to an EHR system
• Navigating clearinghouse data and resolving rejected claims
• Behavioral health medical billing experience (preferred)
• Experience working with Apple computers and macOS (preferred)
• AdvancedMD experience (preferred)
• Washington Medicaid experience (preferred)

We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually in first year
• 6 paid holidays per year
• 401k matching
• Life Insurance
• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

Job Type: This position is fully in-office at our Northgate headquarters. Monday-Friday, 8:30am-5:00pm

Salary: $22-28/ hourly depending on experience