Front Desk Administrator

Arise Treatment Center; Indianapolis (IN); On-site; USD 31,000 - 38,000; Full time

Job summary

Arise Treatment Center in Indianapolis is seeking a Front Desk Administrator to greet clients, manage check-in/out, answer calls, and coordinate appointments. You will support intake and basic administrative tasks while upholding strict confidentiality in a clinical environment.

The role requires strong communication, organization, and familiarity with office equipment. Experience in healthcare or behavioral health settings is preferred, with on-site work in Greater Indianapolis (Zionsville).

Qualifications

• High school diploma or equivalent required or preferred.
• Experience as front desk receptionist or medical/behavioral health setting is a plus.
• Strong communication and customer-service skills essential for interactions with clients and staff.
• Ability to manage multiple tasks with professionalism and confidentiality.
• Familiarity with basic office equipment and computer applications.

Responsibilities

• Greet clients and visitors and facilitate check-in/check-out.
• Answer and direct phone calls and messages.
• Manage appointment scheduling and calendars.
• Handle mail, faxes, and basic administrative tasks.
• Coordinate with clinical and administrative teams and maintain records with confidentiality.

Skills

Receptionist duties

Customer service

Scheduling

Data entry

Record-keeping

Office equipment

Confidentiality

Healthcare setting

Trauma-informed care

Education

High school diploma or equivalent

Tools

Fax machines

Printers

Email

Calendar apps

Spreadsheet software

Job description

Company Description Arise Treatment Center (ATC) is dedicated to empowering adults and families to overcome behavioral health and substance use challenges through compassionate, evidence-based, person-centered care. The organization provides comprehensive treatment for men with poly-substance use disorders, including co-occurring medical and mental health conditions, in a non-judgmental, trauma-informed environment. ATC offers medical withdrawal management, comfort medications for detoxification, and a 28–30-day residential program focused on education, healing, and tools for long-term sobriety. Clients participate in dual-diagnosis treatment addressing underlying mental health issues, followed by a transitional phase with 24-hour support, 12-step participation, clinical group sessions, and case management to support reintegration into the community.

Role Description The Front Desk Administrator is a full-time, on-site role based in Greater Indianapolis (Zionsville), responsible for creating a welcoming and organized environment for clients, visitors, and staff. Day-to-day tasks include greeting and checking in clients, answering and directing phone calls, managing appointment scheduling, and maintaining accurate records and logs. The role also involves handling incoming and outgoing mail and faxes, coordinating with clinical and administrative teams, and ensuring front office supplies and materials are stocked and organized. The Front Desk Administrator supports intake processes, assists with basic administrative tasks such as data entry and document preparation, and upholds confidentiality and professionalism in all interactions, contributing to a calm and supportive atmosphere for individuals in treatment.

Qualifications

• Ability to perform receptionist duties, including greeting clients, answering phones, and managing check-in and check-out processes.
• Strong customer service and communication skills to interact effectively and respectfully with clients, families, and staff.
• Experience with administrative assistance tasks such as scheduling, data entry, record-keeping, and document preparation.
• Comfort using office equipment and tools, including fax machines, printers, and basic computer applications (email, calendar, spreadsheets).
• High level of professionalism, reliability, and attention to detail in a healthcare or behavioral health setting.
• Ability to maintain confidentiality and handle sensitive information in compliance with privacy regulations.
• Strong organizational and time management skills, with the ability to manage multiple tasks in a fast-paced environment.
• High school diploma or equivalent; prior experience in a front desk, medical office, or treatment center environment is preferred.
• Comfort working with individuals experiencing substance use and mental health challenges; familiarity with trauma-informed care is a plus.