Front Desk

Christopher’s Reason; New York (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

Christopher’s Reason is seeking a dedicated Front Desk Receptionist for our high-volume outpatient program. The successful candidate will create a welcoming environment for clients, manage a multi-line phone system, schedule appointments, and support confidential intake processes in a fast-paced setting.

This full-time role requires compassion, organization, and strong communication, with Spanish bilingual ability considered a plus.

Qualifications

• Bilingual Spanish and English is a plus.
• Previous front desk, receptionist, or administrative experience, preferably in healthcare or social services.
• Understanding of substance use disorder and mental health services is preferred but not required.
• Strong organizational skills with attention to detail and the ability to multitask.
• Excellent interpersonal and communication skills with a commitment to confidentiality.

Responsibilities

• Welcome and check in clients and visitors, maintaining a warm and respectful environment.
• Answer and manage a multi-line phone system, addressing inquiries and directing calls.
• Schedule appointments and provide reminders, coordinating with clinical staff as needed.
• Assist clients with intake paperwork and initial steps, ensuring confidentiality and accuracy.
• Maintain an organized front desk area, managing files and records efficiently.
• Support the program team by managing administrative tasks and ensuring smooth client flow.

Skills

Bilingual Spanish

Front desk

Multitasking

Microsoft Office

Tools

Microsoft Office Suite

Job description

Christopher’s Reason a high-volume substance use disorder outpatient program is seeking a dedicated Front Desk Receptionist to join our team. The successful candidate will be a compassionate, organized, and efficient professional who can create a welcoming environment for our clients, often at challenging times in their lives. This role requires the ability to handle multiple tasks with sensitivity and professionalism in a fast-paced setting. The position is full-time, and the salary is negotiable based on experience and qualifications.

Responsibilities:

• Welcome and check in clients and visitors, maintaining a warm and respectful environment.
• Answer and manage a multi-line phone system, addressing inquiries and directing calls.
• Schedule appointments and provide reminders, coordinating with clinical staff as needed.
• Assist clients with intake paperwork and initial steps, ensuring confidentiality and accuracy.
• Maintain an organized front desk area, managing files and records efficiently.
• Support the program team by managing administrative tasks and ensuring smooth client flow.

Qualifications:

• Bilingual in Spanish a plus.
• Prior experience in a front desk, receptionist, or administrative role, ideally in healthcare or social services.
• Understanding of substance use disorder and mental health services (preferred but not required).
• Strong organizational skills with the ability to multitask and pay attention to detail.
• Exceptional interpersonal and communication skills.
• Proficient in Microsoft Office Suite and general computer skills.
• Commitment to confidentiality, professionalism, and integrity.