Front Desk Administrator

Forward Health; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Forward Health in Columbus, OH is seeking a dependable Front Desk Administrator to greet clients, manage schedules, and support daily operations. You will help create a welcoming environment for clients and assist in coordinating admissions and appointments.

The role emphasizes professionalism, organization, and clear communication, with interactions across admissions, clinical teams, and staff in a fast-paced behavioral health setting.

Qualifications

• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Dependable, punctual, and detail oriented.
• Comfortable working with individuals in substance use disorder treatment.
• Strong interpersonal skills and ability to maintain professional boundaries.
• Basic computer skills and ability to learn scheduling and client management systems.
• Previous experience in healthcare, behavioral health, customer service, or administrative support preferred.

Responsibilities

• Greet and assist clients, visitors, and staff in a professional and welcoming manner.
• Answer incoming phone calls and direct them to the appropriate department.
• Coordinate with Admissions and Clinical teams to ensure smooth client transitions.
• Schedule new client admissions and appointments.
• Monitor facility cameras to support client accountability, safety, and adherence to daily schedules.
• Assist in coordinating client movement and communicating scheduling needs.
• Maintain organization and efficiency throughout daily front desk operations.
• Handle confidential client information in accordance with HIPAA and facility policies.

Skills

Communication

Organizational skills

Multitasking

Dependable

Detail oriented

HIPAA awareness

Interpersonal skills

Client management systems

Tools

Scheduling software

Client management systems

Job description

Description

Forward Health is seeking a dependable, organized, and compassionate Front Desk Administrator to join our team. In this role, you’ll help create a welcoming environment for clients, support daily operations, and facilitate communication across departments. The ideal candidate is professional, attentive to detail, proactive, and comfortable managing multiple responsibilities in a fast-paced setting.

Join us in making a meaningful difference in the lives of individuals on their recovery journey!

Requirements

Responsibilities

• Greet and assist clients, visitors, and staff in a professional and welcoming manner.
• Answer incoming phone calls and direct them to the appropriate department.
• Coordinate with Admissions and Clinical teams to ensure smooth client transitions.
• Schedule new client admissions and appointments.
• Monitor facility cameras to support client accountability, safety, and adherence to daily schedules.
• Assist in coordinating client movement and communicating scheduling needs.
• Maintain organization and efficiency throughout daily front desk operations.
• Handle confidential client information in accordance with HIPAA and facility policies.

Qualifications

• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Dependable, punctual, and detail oriented.
• Comfortable working with individuals in substance use disorder treatment.
• Strong interpersonal skills and ability to maintain professional boundaries.
• Basic computer skills and ability to learn scheduling and client management systems.
• Previous experience in healthcare, behavioral health, customer service, or administrative support preferred.