Front Desk - Admin Assistant

Riverside Recovery of Tampa; Tampa (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

401-K

Life Insurance

Disability

Critical Illness

Hospital Indemnity/Accident plan

Legal plan

EAP

Job summary

Riverside Recovery of Tampa is seeking a Front Office Administrative Assistant to be the first friendly face guests encounter. The role provides broad administrative support to executives including the CEO and Marketing, while upholding confidentiality and HIPAA compliance in a fast-paced setting.

The position is full-time, on-site in Tampa, with a range of benefits and opportunities to support daily office operations and guest services, as you help maintain a professional front desk environment.

Qualifications

• High school diploma or GED required.
• 2–4 years of office/administrative experience preferred; 5 years considered.
• Strong customer service experience in a professional office setting.

Responsibilities

• Greet and check in visitors in a friendly, courteous manner and direct to appropriate department.
• Answer and transfer all calls to the correct department.
• Maintain lobby cleanliness and supply brochures, business cards, and beverages.
• Schedule meetings, manage conference room calendar, and coordinate travel when needed.
• Maintain mail distribution, scans, and distribute documents to departments.
• Assist with office supplies, catering, and basic facilities requests.
• Prepare correspondence, presentations, emails, and Excel spreadsheets.
• Collaborate with CEO/HR/Directors and IT on special projects.

Skills

Customer service

Multitasking

Office software

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Email management

Job description

Position Summary

The Front Office Administrative Assistant is Riverside Recovery’s first encounter with our guests and requires an upbeat, positive personality who is customer service oriented. This position is responsible for providing a broad range of administrative and support tasks to various executives including but not limited to Executives, CEO, and Marketing. This position requires confidentiality, flexibility, ability to use good judgment, utilize available resources and work in a fast paced office environment.

Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work in a professional office setting and maintain confidentiality of clients, employees, visitors, and guests.
• Greet and check in visitors and guests in a friendly, pleasant, and courteous manner and notify appropriate department of guest arrivals.
• Responsible for checking staff, visitors, and guest in compliance with internal safety operations due to HIPAA and any ongoing compliance procedures.
• Ensures proper identification passes are supplied for visitors
• Answer and transfer all calls to the appropriate department.
• Managing incoming call routes in house
• Bi weekly Audits of phone call routing through testing.
• Maintain employee extension list and electronically distribute to staff.
• Maintain all areas of the lobby for cleanliness and neatness to include the waiting area and restroom.
• Make sure that the lobby area is stocked with brochures, business cards and beverages
• Receive, sort, and distribute mail to appropriate departments.
• Packages and mails all billing invoices provided by the billing department
• Scans all incoming mail insurance approvals and denials to the billing/UR team for review
• Assist Facilities with office supply and catering orders.
• Prepares correspondence, presentations, email communications and excel spreadsheets.
• Maintain the scheduling for the conference room, and schedule and coordinate meetings, travel, conferences, etc. for all department activities.
• Able to work with and communicate effectively with all staff and able to work independently and as a Team member.
• Respond to general inquiries as appropriate.
• Work closely with CEO/HR/Directors, Special Projects Team Member, and IT Department.
• All other administrative duties as assigned.

Full Time Eligible Benefits

• Health Insurance
• Dental
• Vision
• 401- K
• Life Insurance
• Disability
• Critical Illness
• Hospital Indemnity/Accident plan
• Legal plan

Employer Paid Benefits

• EAP
• $10,000 life insurance
• $10,000 Short term Disability

Qualifications

• High school diploma or GED
• 2 – 4 years of office/administrative assistance experience required; 5 years preferred
• At least one year of hospitality experience
• Strong customer service experience working in a professional office setting required