Front Desk/Administrative Coordinator

Wallside Windows; Taylor (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

Wallside Windows is seeking a Front Desk Admin Coordinator to join our team in Michigan. This role combines front office customer service with permit processing and administrative support, handling calls promptly and professionally while supporting overall operations.

The position requires a high school diploma, customer-facing experience, and strong communication and organizational skills. Expect a fast-paced environment with multi-tasking and data entry tasks, largely office-based with

Qualifications

• High school diploma.
• At least 1 year experience interacting with customers (retail, restaurant, service) preferred.
• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multi-task in a fast-paced, high-volume environment with emphasis on data entry accuracy and timeliness.
• Exceptional follow-through and organizational abilities.
• Ability to work independently or as a team.
• Strong computer proficiency.

Responsibilities

• Answer all inbound calls and assist caller or redirect to the appropriate department.
• Greet customers and visitors.
• Prepare and mail various customer correspondence.
• Coordinate with municipalities to process, submit and track permits.
• Coordinate with customers and building departments for project inspections.
• Filing, faxing, copying and other administrative tasks.

Skills

Customer service

Communication

Detail orientation

Multi-tasking

Organizational skills

Independent / team player

Computer proficiency

Education

High school diploma

Job description

Combines front office customer service with permit processing and administrative support; answers inbound calls in a prompt, courteous and professional manner ensuring the highest service standards and provides administrative support to the overall operations of the business.

Primary Duties and Responsibilities

• Answer all inbound calls and assist the caller or redirect to the appropriate department and/or individual.
• Greet customers and visitors.
• Prepare and mail various customer correspondence.
• Coordinate with various municipalities to process, submit and track permits.
• Coordinate with customers and building departments for project inspections.
• Filing, faxing, copying and other administrative tasks.

Qualifications and Skills

• High school diploma.
• Preferably at least one year's experience interacting with customers (i.e. retail, restaurant, service) in some capacity.
• Excellent communication and interpersonal skills to effectively and professionally communicate with customers, sales professionals and other team members.
• Detail-oriented with the ability to multi-task and prioritize in a fast paced, high-volume environment with an emphasis on data entry accuracy and timeliness.
• Exceptional follow-through and organizational abilities.
• Ability to be able to work independently or as a team.
• Strong computer proficiency.

Physical Requirements

• Position is largely a sedentary role with heavy phone and computer work.

General Summary

Combines front office customer service with permit processing and administrative support; answers inbound calls in a prompt, courteous and professional manner ensuring the highest service standards and provides administrative support to the overall operations of the business.

Primary Duties and Responsibilities

• Answer all inbound calls and assist the caller or redirect to the appropriate department and/or individual.
• Greet customers and visitors.
• Prepare and mail various customer correspondence.
• Coordinate with various municipalities to process, submit and track permits.
• Coordinate with customers and building departments for project inspections.
• Filing, faxing, copying and other administrative tasks.

Qualifications and Skills

• High school diploma.
• Preferably at least one year's experience interacting with customers (i.e. retail, restaurant, service) in some capacity.
• Excellent communication and interpersonal skills to effectively and professionally communicate with customers, sales professionals and other team members.
• Detail-oriented with the ability to multi-task and prioritize in a fast paced, high-volume environment with an emphasis on data entry accuracy and timeliness.
• Exceptional follow-through and organizational abilities.
• Ability to be able to work independently or as a team.
• Strong computer proficiency.

Physical Requirements

• Position is largely a sedentary role with heavy phone and computer work.

Job Description_Front Desk_Admin Coordinator.docx

Monday - Thursday: 8:00 a.m. - 4:00 p.m.; Friday: 8:00 a.m. - 2:00 p.m.
Saturday: 8:00 a.m. - 10:00 a.m. on a rotating schedule