Front Desk/Administrative Associate

Shelby American, Inc.; Del Rio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Administrative Associate to support daily operations and enhance visitor experiences. This role involves multitasking, managing front desk duties, and assisting staff with various administrative tasks. The ideal candidate will possess strong critical thinking skills, a customer-oriented mindset, and the ability to handle confidential information discreetly. If you are organized, detail-oriented, and enjoy working in a collaborative environment, this opportunity could be the perfect fit for you. Join a mission-driven organization dedicated to serving the community with compassion and commitment.

Qualifications

• 3+ years in administrative roles with strong customer service skills.
• Proficiency in MS Office and bilingual in English/Spanish preferred.

Responsibilities

• Assist with administrative tasks and greet visitors professionally.
• Maintain logs, schedule appointments, and manage front desk operations.

Skills

Customer Service

Critical Thinking

Adaptability

De-escalation

Empathy

Bilingual (English/Spanish)

Education

Bachelor’s Degree

High School diploma/GED

Tools

MS Office Suite (Word, Excel, SharePoint, Outlook)

Job description

Description

Workdays: Monday - Friday

Work Hours: 8:30 a.m. - 5:00 p.m.

Location: Del Rio Office, 106 Mires St. Del Rio, TX, 78840

Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.

Summary:

The Administrative Associate will be responsible for assisting the organization with a variety of daily tasks to ensure successful operations in all areas. The Administrative Associate will need to demonstrate the ability to multitask, handle confidential information with discretion, and utilize significant amounts of independent judgment. Due to limited staffing, the Administrative Associate shall have front desk duties which makes this individual the first point of contact that a visitor has when they arrive at Catholic Charities. The Administrative Assistant works closely with the Director and performs tasks necessary for continued operations – Mission Advancement, Administration, and Programs. The individual is organized, positive, takes initiative, and can handle multiple and varied tasks at a time.

Position Responsibilities:

1. Assist staff with various administrative and clerical tasks.
2. Serve visitors by greeting, welcoming, and directing them appropriately.
3. Maintain visitor and client logs.
4. Answer or refer visitor inquiries professionally and courteously.
5. Answer main office phone, transfer calls, and review voicemails.
6. Maintain front desk calendar.
7. Schedule client appointments as directed.
8. Assist with data entry and maintaining files as requested by staff.
9. Make copies and organize client files when requested by staff.
10. Refer clients for supplemental services as appropriate.
11. Receive and sort daily mail and delivery packages.
12. Take a solution-oriented approach in interactions and undertakings, promoting collaboration and commitment to the Mission and Vision of the organization.
13. Complete all required professional development assigned in a timely manner.
14. Other duties as assigned by Director.

Competencies:

• Adaptability
• Customer Service
• De-escalation
• Critical Thinking
• Empathy

Minimum Qualifications:

• Education
  • Bachelor’s Degree preferred, High School diploma/GED required.
• Experience
  • Minimum of 3 years’ experience in a professional administrative or related capacity.
• License and Credentials
  • Reliable transportation.
  • Valid Driver’s License, with a clean driving record.
  • Valid Vehicle Insurance.

Minimum Knowledge and Skills:

• Proficiency with MS Office Suite (Word, Excel, SharePoint, Outlook).
• Detail-oriented, organized, self-motivated, and able to work well independently and on a team.
• Good written and verbal skills.
• Good critical thinking and problem-solving skills.
• Bilingual in English/Spanish preferred.

Travel Requirements:

Travel requirements for the position include 0% local and 0% overnight.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.)

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.