Front Desk & Administrative Assistant: Welcoming & Efficient

Insurance Associates, Inc.; Myrtle Beach (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Job summary

Davis Insurance Associates, Inc. is seeking a Receptionist & Administrative Assistant to greet clients, answer calls, and support daily office operations in a busy insurance agency setting.

You will manage messages, calendar scheduling, and client records while coordinating with agents and management to ensure a smooth, welcoming client experience. Strong communication and organizational skills are essential.

Qualifications

• Previous receptionist or administrative assistant experience preferred.
• Insurance experience helpful but not required.
• Friendly, professional communication with clients both in person and over the phone.
• Strong written and verbal communication.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities in a fast-paced office.
• Dependable, punctual, and able to follow through on responsibilities.
• Comfortable with learning new software and office systems.
• Professional appearance and demeanor.
• Positive attitude and team-oriented mindset.
• Ability to handle confidential information with discretion.

Responsibilities

• Answer incoming telephone calls in a professional and friendly manner and route calls to the appropriate team member.
• Greet clients and visitors and help create a welcoming, professional office environment.
• Assist clients with routine requests and determine the appropriate team member to handle insurance-related questions or service needs.
• Monitor and respond to general office emails, messages, and correspondence.
• Take detailed and accurate messages and ensure they are delivered to the appropriate team member.
• Assist with scheduling appointments and maintaining calendars as needed.
• Process incoming and outgoing mail, documents, electronic correspondence, and other administrative items.
• Scan, upload, organize, and maintain documents and client records within agency systems.
• Assist with data entry and updating client information in the agency management system and other software platforms.
• Provide administrative support to insurance agents, account managers, and management.
• Follow up on outstanding administrative items and help ensure tasks are completed in a timely manner.
• Assist with preparing letters, emails, forms, reports, and other documents.
• Help maintain an organized front office and common work areas.
• Communicate professionally with clients, insurance companies, vendors, and fellow employees.
• Maintain confidentiality of client and agency information.
• Assist with special projects and other administrative duties as needed.

Skills

Customer service

Communication skills

Detail oriented

Organizational skills

Multitasking

Professional appearance

Team player

Discretion / confidentiality

Computer literacy

Adaptability

Tools

Microsoft Office

Agency management system

Email & web-based apps

Job description

Davis Insurance Associates, Inc. is seeking a Receptionist & Administrative Assistant to greet clients, answer calls, and support daily office operations in a busy insurance agency setting.

You will manage messages, calendar scheduling, and client records while coordinating with agents and management to ensure a smooth, welcoming client experience. Strong communication and organizational skills are essential.