Front Desk Administrative Assistant - Experience Required

iDental Orthodontics and General Dentistry; Racine (WI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k) and 401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Full COVID-19 protective equipment

Job summary

iDental Orthodontics and General Dentistry is seeking two Administrative Assistants to join our family-oriented dental office in Racine, WI. You will handle front-desk tasks, assist with billing, and coordinate insurance documentation to ensure smooth patient flow.

Candidate must have 2+ years in dental front desk or customer service, be proficient in MS Office, and ideally have Dentrix experience. Bilingual Spanish is a plus, and hybrid schedules are available rare.

Qualifications

• High school diploma or equivalent preferred.
• 1 year MS Office experience required.
• 2 years customer service and dental front desk experience required.
• Spanish language knowledge preferred.

Responsibilities

• Handle customer calls, interact with patients, and manage insurance paperwork including verification, breakdowns, pre-authorizations and payment breakdowns.
• Manage multiple cases in a fast-paced environment for General Dentistry and Orthodontics patients.

Skills

Customer interaction

Multitasking

Regulatory knowledge

MS Office proficiency

Dental software experience

Education

High school or equivalent

Tools

Dentrix

MS Word

MS Excel

Job description

Join Our Team as an Administrative Assistant at Our Family-Oriented Dental office!

Are you looking to be part of a fun and family-oriented dental hospital with an impressive 4.6-star Google rating? We're seeking two dedicated Administrative Assistants to join our team and help us deliver exceptional care to our patients.

What We Are Looking For:

• Customer Interaction and Insurance Paperwork: Handle customer calls, interact with patients, and manage insurance paperwork, including verification, breakdowns, pre-authorizations, and payment breakdowns.
• Multitasking in a Fast-Paced Environment: Manage multiple customer cases efficiently. We cater to both General Dentistry and Orthodontics patients.
• Regulatory Knowledge: Familiarity with OSHA and HIPAA regulations is preferred, but we will provide training if needed.
• Proficiency in MS Office: Required knowledge of MS Word and MS Excel to assist with billing and organizing insurance paperwork.
• Dental Software Experience: Knowledge of dental software is essential, with a strong preference for experience with Dentrix. We offer higher pay for candidates with experience in dental software and insurance.

Benefits We Provide:

• 401(k) and 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Full COVID-19 protective equipment

Job Details:

• Job Type: Full-time
• Pay: $15.00 - $22.00 per hour
• Schedule: 8-hour shift
• Monday to Friday
• Overtime as needed

Qualifications:

• Education: High school or equivalent (preferred)
• Microsoft Office: 1 year (required)
• Customer Service: 2 years (required)
• Dental Front Desk: 2 years (required)
• Language: Spanish (preferred)