Front Desk Administrative Assistant

R.K. Tongue Co., Inc.; White Marsh (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading insurance agency in Maryland seeks a Receptionist/Administrative Assistant to provide front desk support and clerical tasks. The ideal candidate will have strong interpersonal skills and proficiency in MS Office, ready to welcome clients and assist with various administrative duties.

Benefits

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Qualifications

• At least two years of general office, receptionist, billing, or administrative support experience preferred.
• Experience in the insurance industry is a plus.

Responsibilities

• Welcome visitors, clients, and staff in a friendly, positive manner.
• Answer multi-line phones professionally and enthusiastically.
• Maintain a neat and professional reception area.

Skills

Proficiency with MS Office (O365)

Professional interpersonal skills

Punctuality

Tools

AMS360

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Join Our Team

R.K. Tongue Co., Inc. is an expertise and service-driven insurance agency and brokerage based in Baltimore, Maryland. Founded in 1911, we serve the insurance needs of association members and have grown to be recognized as a leader in the Mid-Atlantic, specializing in working with healthcare providers, professionals, federal, state, and municipal employees, small and mid-size businesses, as well as the general public. We provide comprehensive property & casualty and life & health insurance solutions from highly respected insurance companies.

Position: Receptionist/Administrative Assistant

Responsibilities:

• Welcome visitors, clients, and staff in a friendly, positive manner.
• Notify staff when appointments arrive and escort guests to appropriate rooms.
• Answer multi-line phones professionally and enthusiastically; direct calls appropriately.
• Answer routine questions about services, policies, and directions.
• Notify management immediately of customer service issues.
• Receive and route incoming mail and packages.
• Manage emails and faxes received at the front desk.
• Maintain a neat and professional reception area.
• Order, receive, and organize office supplies.
• Ensure the kitchen is stocked with supplies.
• Assist with setting up luncheons and company parties.
• Mail insurance renewal applications, track responses, and upload documents.
• Assist with billing, including generating invoices.
• Perform other administrative duties as required.

Experience:

• At least two years of general office, receptionist, billing, or administrative support experience preferred.
• Experience in the insurance industry is a plus.
• Proficient in operating multi-line telephones, scanners, copiers, and MS Office software.

Knowledge, Skills, and Abilities:

• Proficiency with MS Office (O365) Suite – Word, Excel, SharePoint.
• Knowledge of AMS360 preferred.
• Clear and professional speaking voice and tone.
• Professional interpersonal skills to handle sensitive and confidential situations.
• Poise, tact, and diplomacy.
• Punctuality and excellent attendance record.