Front Desk Administrative Assistant

ND Health and Human Services; Minot (ND); On-site; USD 38,000 - 48,000; Full time

Job summary

North Central Behavioral Health Clinic in Minot, ND seeks an Administrative Assistant Client Access to provide front-desk support, greet callers and walk-ins, schedule appointments, answer calls, and process payments. The role includes back-up coverage for the business office, handling insurance portals and client charts documentation.

The ideal candidate has a proactive, courteous approach, strong communication skills, and ability to work independently or as part of a team while maintaining

Qualifications

• High school diploma or GED and three years of experience performing a variety of complex office support, clerical, or secretarial work.
• Additional education with major coursework in office support or business may substitute for up to two years of the experience requirement on a year-for-year basis.

Responsibilities

• Greet callers and walk-ins and connect them to the right resource.
• Provide administrative support including scheduling appointments, answering incoming calls, and accepting payments.
• Back-up coverage for the business office, including working with insurance portals, collecting demographic information and completing proper documentation for client charts.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Job description

North Central Behavioral Health Clinic is seeking an Administrative Assistant Client Access in Minot, ND.

Be part of the solution to the behavioral health crisis. As a team member for ND Department of Health & Human Services, you will ensure the most vulnerable have access to a high-quality healthcare system in which prevention works, treatment is effective, and people recover.

As an Administrative Assistant, you'll welcome callers and walk-ins and connect them to the right resource. You will provide administrative support including scheduling appointments, answering incoming calls, and accepting payments. In addition, you'll provide back-up coverage for our business office, which will involve working with insurance portals, collecting demographic information and completing proper documentation for client charts.

To thrive in this position, you must have a proactive, solutions focused mindset. You remain composed in challenging situations and work well with a wide range of personalities. You're skilled at recognizing what someone needs, even when they are unsure how to express it. Helping others feel welcomed, supported, and understood is something you take pride in. You work effectively both independently and as part of a team, managing multiple detailed tasks with accuracy. Strong written and verbal communication skills are essential, along with a commitment to respect, confidentiality, courtesy, and overall helpfulness.

To be considered for this position, you are required to have a high school diploma or GED and three years of experience performing a variety of complex office support, clerical, or secretarial work. Additional education with major coursework in office support or business may substitute for up to two years of the experience requirement on a year-for-year basis.

This position requires a valid driver's license and successful completion of the assigned defensive driving course during new hire orientation.

Location

This position provides essential client services face to face and therefore the person in this position will work on location at the North Central Behavioral Health Clinic in Minot.

About HHS

ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of wellbeing: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.

To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Contact Information

For more information about the position or if you need an accommodation, please contact Shelly McAnally at [e-mail] or at 701-857-8536.

Employing Unit: ND HHS - NCBHC

Telephone Number: 701-857-8500

TTY Number ND Relay Service 1 [phone] (text) or 1 [phone] (voice)

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.