Sales Associate - Menasha

Goodwill NCW; Menasha (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Goodwill NCW in Menasha, Wisconsin is seeking a friendly, detail-oriented Customer Service Specialist to join our retail team. You will scan tickets, process payments, explain the Round Up program, and help customers locate items while maintaining a clean, organized backroom and sales floor.

Flexibility to work a schedule that includes holidays, evenings, and weekends is required. English fluency, basic math, and comfort with computer systems are essential; cash-handling experience is a plus.

Qualifications

• Strong time management and multitasking abilities.
• Excellent communication and customer service skills.
• Ability to operate a cash register and count money accurately.
• Fluent English written and spoken.
• Basic math skills.
• Willingness to work a flexible schedule, including holidays, evenings, and weekends.
• Reliable transportation to and from work.

Responsibilities

• Scan items and process payments following cash handling standards.
• Educate customers on Round Up program to reach goals.
• Inform customers about Good Points program.
• Handle telephone calls and paging system professionally.
• Keep merchandising standards: display, pull, restock.
• Assist customers in locating items or seek help when needed.
• Maintain a clean, safe work area and complete opening/closing checklists.
• Perform other duties as assigned.

Skills

Time management

Customer service

Cash handling

English fluency

Basic math

Flexible schedule

Reliable transportation

Tools

Cash register

Job description

WhoWe Are:

Goodwill NCW is a nonprofit organization with28 retail stores across north-centralWisconsin.We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers.Together,webring our values to life,power our mission of elevating people byeliminatingbarriers to employmentandtransformlives through skill building for sustained employment and improved financial stability.Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.

WhatYou’llGetToDo:

- Ensurescustomer satisfaction by efficiently and accurately scanning ticketsandprocessing paymentwhile following cash handling standards.

- Educatescustomers onRound Upprogramto achieveprogramgoals.

- Informscustomers onGoodPointsprogram to achieveprogramgoals.

- Operatestelephoneincluding professionally answering calls andoperatingthe paging system.

- Ensuresitems are properly displayed, pulled, and restocked in alignment with merchandising standards and leadership guidance.

- Assistscustomers inlocatingitems when possible orseeksassistancefor the customer if unable to help.

- Maintains aclean, safe, and organizedwork area; completes opening/closing checklists and supports general cleaning, including parking lotmaintenance.

- Other duties as assigned.

Qualifications

WhatWe NeedFromYou:

- Excellent time management and prioritization skillsandthe ability to work through multiple tasks simultaneously under time constraints.

- Excellent communication, customerserviceand attention to detail.

- Ability tooperatea cash register and accurately count money.

- Basic math skillsrequired.

- Fluent in English.

- Experience with computers ora willingnessand ability to learn.

- Reliable transportation andability toworka flexible schedule, including holidays, evenings, and weekends, with regular andtimelyattendancein accordance withthe assigned work schedule.

Work Environment:

The physical demands described here are representative of those that must be met by a team member to successfully perform the key functions of this job.Accommodationsmay be made to enable individuals with disabilities to perform the essential functions.

- Work is performed primarily in a standard retail backroom or warehouse environment with extensive team member contact and frequent interruptions.

- Primary function requires sufficient physical ability to repetitively:

- Stand for prolonged periods of time (up to 8 hours).

- Independently twist,lift, carry,pushorpull moderate (10pounds) to heavy (25 pounds) of weight; using a team liftfor objects weighing over 25 pounds.

- Reach (approximately 54inches).

- Frequently stoop, bend, kneel, crouch.

- Sufficienthand and finger dexterity to perform detailed tasks.

- Verbally communicate to exchange information.