Front Desk/Admin - Gastonia

Dentistry of the Carolinas; Gastonia (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits package

Full-time position

Job summary

Dentistry of the Carolinas in Gastonia seeks a Front Desk Administrative Assistant to join our team. The ideal candidate is friendly, organized, and eager to learn, with training available for HIPAA compliance and software such as Open Dental.

Responsibilities include answering a multi-line phone system, greeting patients, scheduling appointments, and updating patient records with a strong focus on customer service.

Qualifications

• High school diploma or equivalent required.
• Dental/orthodontic office experience preferred but not required.
• Strong customer service and communication skills.
• Ability to manage a busy front desk and multi-line phone system.
• Proactive, organized and detail-oriented with a professional appearance.

Responsibilities

• Manage a busy multi-line phone system and greet patients warmly.
• Schedule appointments and update patient records accurately.
• Maintain patient privacy and HIPAA compliance (training provided).
• Provide exceptional customer service and support office operations.

Skills

Strong customer service

Excellent communication

Multi-line phone system

Greet patients warmly

Scheduling appointments

Updating patient records

Basic computer proficiency

Open Dental experience

Organized

Proactive mindset

HIPAA training (provided)

Education

High school diploma

Tools

Open Dental

Job description

Front Desk Administrative Assistant – Gastonia

Dentistry of the Carolinas

Dentistry of the Carolinas

We're seeking to hire a Front Desk Administrative Assistant to join ourGastoniateam! This position is ideal for someone who is friendly, organized, and eager to learn. Prior dental or orthodontic office experience is preferred but not required-we're happy to train the right candidate who demonstrates professionalism, attention to detail, and a strong work ethic.

The ideal candidate thrives in a fast-paced environment, enjoys working with people, and takes pride in providing exceptional customer service. A positive attitude, reliability, and excellent communication skills are essential to success in this role.

To be successful in this role, you should have:

• Strong customer service and communication skills

• The ability to manage a busy, multi-line phone system and greet patients warmly

• Attention to detail when scheduling appointments and updating patient records

• Basic computer proficiency (Microsoft Office or similar)

• Comfort learning new software; experience with Open Dental or similar systems is a plus

• An organized, proactive mindset and willingness to help wherever needed

• Understanding of HIPAA privacy policies (training provided)

Qualifications:

• High school diploma or equivalent required

• Dental or orthodontic office experience required

Schedule & Benefits:

This is a full-time position, Monday–Thursday with select Fridays.
Compensation is based on experience, and a competitive benefits package is offered with employment.

Please note:
In alignment with our professional appearance policy, we do not allow visible body tattoos, facial piercings, or unnaturally colored hair (e.g., blue, pink, purple).

To learn more about our practice and culture, please visit: www.DentistryoftheCarolinas.com before interviewing.