Front Desk & Admin Coordinator – Customer Care

Ag Workers Mutual Auto Insurance; Fort Worth (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life Insurance

Long-Term Disability

401(k) match

PTO after 90 days

Paid holidays

Early release days

Job summary

Ag Workers Mutual Auto Insurance in Fort Worth, TX seeks a Receptionist and Administrative Assistant to warmly greet visitors and manage front-desk tasks. You will serve as the gatekeeper, monitor security cameras, handle calls, and route mail and documents to the correct team.

The role requires a high school diploma and about one year of reception or admin experience. We offer a robust benefits package and a supportive, growth-focused workplace.

Qualifications

• High School Diploma or equivalent.
• 1 year of reception or administrative experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet and direct guests and delivery personnel.
• Maintain building security and monitor access.
• Watch camera system for outside activity.
• Answer switchboard calls and route to the right person.
• Process emails and route them to the appropriate representative.
• Sort and organize mail and policy payments.
• Send renewal or reminder texts to policyholders as needed.
• Sort emails for Insureberry and mail refunds/claims checks.
• Enter data for annual proxies and alert staff of visitors.
• Provide back-up support for scan room personnel.

Skills

Customer service

De-escalation

Written and verbal communication

Organizational skills

Multitasking

Interpersonal skills

Education

High School Diploma

Job description

Ag Workers Mutual Auto Insurance in Fort Worth, TX seeks a Receptionist and Administrative Assistant to warmly greet visitors and manage front-desk tasks. You will serve as the gatekeeper, monitor security cameras, handle calls, and route mail and documents to the correct team.

The role requires a high school diploma and about one year of reception or admin experience. We offer a robust benefits package and a supportive, growth-focused workplace.