Front Desk (104140)

Paycom; Annapolis (MD); On-site; USD 57,308,000 - 63,039,000; Full time

Job summary

Paycom is seeking a Front Desk Clerk at our Annapolis, MD location. The role handles routine clerical tasks, answers phones, greets patients, and supports data processing and record-keeping within a healthcare setting.

One year of retail or clinical front desk experience is preferred. Strong English communication, Microsoft Excel/Word/Outlook skills, and HIPAA knowledge are required. The position is full-time and on-site at the Old Mill facility in Annapolis.

Qualifications

• 1+ year of retail or clinical front desk experience preferred.
• Detail oriented with professional attitude and reliability.
• Interpersonal and organizational skills to support customer service and team needs.
• Ability to follow written and verbal instructions with clear grammar and spelling.
• Knowledge of HIPAA guidelines and related regulations.

Responsibilities

• Answers central telephone system and directs calls accordingly.
• Receives the public and assists patients and staff in person and by phone.
• Operates office machines and computers to process patients correctly.
• Composes, types and edits correspondence and reports as needed.
• Maintains office procedures and assists with administrative tasks.
• Adheres to safety policies and supports high quality patient service.

Skills

Detail oriented

Interpersonal skills

Communication in English

Organizational skills

Reliability

Mathematical/analytical ability

Follow instructions

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

# Front Desk (104140)Annapolis-Old Mill - Annapolis, MD 21409Start Date 09/24/2026## OverviewSalary Range$20.00 - $22.00 HourlyPosition TypeFull TimeCategoryHealth Care## Description**SECTION 1: Job Summary (Summary of the basic functions of the position)**The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.**SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)*** Maintains office procedures and assists with administrative tasks.* Answers central telephone system and directs calls accordingly.* Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.* Operates office machines and computers as required to ensure patients are processed correctly and effectively.* Duplicates and distributes materials as necessary.* Composes, types and edits correspondence, reports, memoranda and other material.* Assists patients with the use of the practice / clinic facilities or services.* Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.* Performs other duties that may be necessary or in the best interest of the organization.## Qualifications**SECTION 3: Experience Requirements*** One (1)+ year of retail or clinical front desk experience, preferred**SECTION 4: Knowledge, Skills and Abilities Requirements*** Detail oriented, professional attitude, reliable* Management and organizational skills to support the leadership of this function* Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations* Interpersonal skills to support customer service, functional, and team mate support needs + Able to communicate effectively in English, both verbally and in writing* Mathematical and/or analytical ability for basic to intermediate problem solving* Basic to intermediate computer operation + Proficiency with Microsoft Excel, Word, and Outlook* Specialty knowledge of systems relating to job function* Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines**SECTION 5: Supervisory Responsibilities:*** This position has no supervisory responsibilities.