Front Desk

Paycom; Annapolis (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom in Annapolis, MD seeks a friendly front desk clerk to manage reception, answer phones, greet patients, and support administrative tasks. The role emphasizes accuracy, professional communication, and a courteous approach to every visitor and staff member.

The position requires basic computer skills and comfort with data entry; familiarity with Excel/Outlook is a plus, and adherence to HIPAA guidelines is expected to protect patient privacy.

Qualifications

• Detail oriented, professional attitude and reliable.

Responsibilities

• Answer central telephone system and direct calls.
• Receives the public and answers questions, in person and by telephone.
• Operates office machines and computers to process patients correctly.
• Composes, types and edits correspondence and reports.
• Assists patients with the use of clinic facilities or services.
• Adheres to safety policies and procedures.

Skills

Detail orientation

Professionalism

Reliability

Management skills

Organization

Instruction following

English communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

HIPAA awareness

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.