Front Desk

Campbell Property Management; United States; On-site; USD 23,000 - 26,000; Full time

Job summary

Campbell Property Management is seeking a friendly Concierge / Front Desk Associate to greet guests and residents, handle inquiries, and manage front desk operations. The role emphasizes exceptional customer service and diplomacy in challenging situations, with a full-time 3pm-11pm schedule and pay rate of $17-$19 per hour, DOE.

Qualified applicants should be able to maintain a welcoming, safe, and organized lobby, coordinate with building staff, and assist with administrative tasks as needed.

Qualifications

• Must have strong customer service skills and be diplomatic in adverse circumstances.

Responsibilities

• Greet guests, residents, and visitors in a warm, courteous manner.
• Answer phone calls, emails, and inquiries promptly.
• Provide information, directions, and assistance as needed.
• Manage check-ins, check-outs, and visitor access.
• Handle reservations, bookings, or service requests.
• Coordinate with housekeeping, maintenance, security, or management.
• Maintain records and logs.
• Monitor lobby/front desk area for safety and organization.
• Resolve guest concerns appropriately.
• Assist with administrative tasks and special requests.

Skills

Customer service

Job description

We are seeking a friendly, professional, and customer-focused Concierge / Front Desk Associate to serve as the first point of contact for guests, residents, or visitors. This role is responsible for delivering exceptional service, managing front desk operations, and ensuring a welcoming, safe, and organized environment.

Key Responsibilities:

• Greet guests, residents, and visitors in a warm, courteous, and professional manner
• Answer phone calls, emails, and inquiries promptly
• Provide information, directions, and assistance as needed
• Manage check-ins, check-outs, and visitor access (if applicable)
• Handle reservations, bookings, or service requests
• Coordinate with housekeeping, maintenance, security, or management
• Maintain accurate records and logs
• Monitor lobby/front desk area to ensure safety and organization
• Resolve guest concerns or escape issues appropriately
• Assist with administrative tasks and special requests

MUST HAVE STRONG CUSTOMER SERVICE SKILLS, AS WELL AS THE ABILITY TO BE DIPLOMATIC IN ADVERSE CIRCUMSTANCES.

Full-Time Mon-Fri 3pm-11pm

Pay Rate: $17-$19 DOE

DO NOT APPLY IF YOU LIVE MORE THAN 30 MINUTES FROM THE PALM BEACH AREA.