Front Desk

Guardian Dentistry Partners; Plymouth (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

Plymouth Dentistry is seeking an experienced Dental Front Desk / Implant Patient Coordinator to join our team in Plymouth, MI. The role focuses on guiding implant patients from consultation through treatment scheduling and follow‑up, with a strong emphasis on patient experience and financial coordination.

Ideal candidates have solid front‑office dental experience, a good understanding of implants, and the ability to communicate treatment plans, insurance benefits, and payment options clearly to

Qualifications

• Previous dental front-office experience required.
• Implant experience strongly preferred/required.
• Knowledge of dental terminology and treatment planning.
• Strong understanding of dental insurance and patient financing.
• Excellent communication and phone skills.
• Confident discussing treatment and financial arrangements.
• Highly organized and detail‑oriented.
• Professional, friendly, and compassionate.
• Comfortable working with patients who may have complex treatment needs.
• Strong follow‑through and ability to manage multiple priorities.
• Positive, team‑oriented attitude.
• Ability to build trust and long‑term relationships with patients.

Responsibilities

• Welcome patients and create a warm, professional first impression
• Answer phones, respond to patient questions, and schedule appointments
• Coordinate implant consultations, treatment appointments, and follow‑ups
• Understand and explain the general stages of implant treatment
• Coordinate treatment between the dentist, specialists, and patients when needed
• Present treatment plans and help patients understand their recommended care
• Discuss treatment fees, insurance benefits, financing, and payment options
• Assist patients in understanding their financial responsibility
• Verify insurance eligibility and benefits
• Process patient payments and maintain accurate account information
• Follow up with patients who have unscheduled or pending treatment
• Help patients move forward with treatment by providing excellent communication and customer service
• Maintain accurate patient records and documentation
• Coordinate the daily schedule and help keep the office running efficiently
• Work closely with the clinical team to provide a seamless patient experience

Skills

Front desk experience

Implant experience

Communication

Insurance knowledge

Patient financing

Multi-tasking

Team-oriented

Detail oriented

Confidence in discussing treatment

Job description

Location:

Ardent Dental - Plymouth Dentistry

Dental Front Desk / Patient Coordinator

Pay Range $22-25

Implant Experience prefered

Plymouth Dentistry — Plymouth, MI

Plymouth Dentistry is looking for an experienced, confident, and patient-focused Dental Front Desk / Patient Coordinator to join our team!

We are seeking someone with strong dental front-office experience and a solid understanding of dental implants who can confidently guide patients from their initial consultation through treatment scheduling and follow‑up.

At Plymouth Dentistry, we have proudly served the Plymouth, Westland, and Canton communities for more than 35 years. We provide comprehensive family and cosmetic dentistry, including dental implants, dentures, restorative dentistry, and cosmetic treatments , with a strong focus on personalized care and an exceptional patient experience.

The Opportunity

This is more than a traditional front-desk position. The ideal candidate will understand the importance of the implant patient experience and be comfortable coordinating complex treatment, communicating financial information, and helping patients feel confident moving forward with recommended care.

What You’ll Do

• Welcome patients and create a warm, professional first impression
• Answer phones, respond to patient questions, and schedule appointments
• Coordinate implant consultations, treatment appointments, and follow‑ups
• Understand and explain the general stages of implant treatment
• Coordinate treatment between the dentist, specialists, and patients when needed
• Present treatment plans and help patients understand their recommended care
• Discuss treatment fees, insurance benefits, financing, and payment options
• Assist patients in understanding their financial responsibility
• Verify insurance eligibility and benefits
• Process patient payments and maintain accurate account information
• Follow up with patients who have unscheduled or pending treatment
• Help patients move forward with treatment by providing excellent communication and customer service
• Maintain accurate patient records and documentation
• Coordinate the daily schedule and help keep the office running efficiently
• Work closely with the clinical team to provide a seamless patient experience

Implant Experience Is Important

We are specifically looking for someone who has experience with dental implants and/or complex restorative treatment.

You should be comfortable discussing topics such as:

• Implant consultations
• Implant placement and restoration
• Implant-supported dentures
• Treatment sequencing
• Surgical and restorative appointments
• Treatment estimates and financial arrangements
• Insurance considerations for implant treatment
• Patient follow‑up and case acceptance

You don’t need to be a clinician—but you do need to understand implant dentistry well enough to communicate confidently with patients and coordinate their treatment.

What We’re Looking For

• Previous dental front-office experience required
• Implant experience strongly preferred/required
• Knowledge of dental terminology and treatment planning
• Strong understanding of dental insurance and patient financing
• Excellent communication and phone skills
• Confident discussing treatment and financial arrangements
• Highly organized and detail‑oriented
• Professional, friendly, and compassionate
• Comfortable working with patients who may have complex treatment needs
• Strong follow‑through and ability to manage multiple priorities
• Positive, team‑oriented attitude
• Ability to build trust and long‑term relationships with patients

Why Join Plymouth Dentistry?

For more than 35 years, Plymouth Dentistry has focused on creating a true dental “home” for patients and families throughout the Plymouth, Westland, and Canton communities. Our team combines modern techniques and technology with personalized, relationship‑based care.

Our practice offers a broad range of services, including dental implants, dentures, restorative dentistry, cosmetic dentistry, and preventive care , giving our team the opportunity to help patients with everything from routine dental care to comprehensive smile restoration.

If you are passionate about dentistry, enjoy helping patients understand their treatment options, and have experience coordinating implant and restorative cases , this could be an excellent opportunity for you.

Position Details

Position: Dental Front Desk / Implant Patient Coordinator
Location: Plymouth Dentistry
40400 Ann Arbor Rd., Suite 103
Plymouth, MI 48170

Office Hours:
Monday–Wednesday: 9:00 AM–6:00 PM
Thursday: 9:00 AM–5:00 PM
Friday: 9:00 AM–2:00 PM every other Friday

FLSA Status:

Non-Exempt

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.