Front Desk

Plymouth Dentistry; Plymouth (MI); On-site; USD 30,000 - 34,000; Full time

Job summary

Plymouth Dentistry in Plymouth, MI is seeking an experienced Dental Front Desk / Implant Patient Coordinator. You will welcome patients, answer phones, schedule implant consultations, and coordinate treatment between dentist, specialists, and patients.

The ideal candidate has strong front-office dental experience and implant knowledge, can explain treatment plans and financing, verify insurance, collect payments, and maintain accurate records to ensure a seamless patient experience.

Qualifications

• Minimum front-office experience in dentistry.
• Implant experience preferred/required.
• Strong communication and customer service.

Responsibilities

• Greet patients and create a warm, professional first impression.
• Answer phones, respond to questions, and schedule appointments.
• Coordinate implant consultations, treatment appointments, and follow-ups.
• Explain treatment plans and financing options to patients.
• Verify insurance eligibility and benefits; process patient payments.
• Maintain accurate patient records and coordinate daily schedule.

Skills

Dental front desk

Implant experience

Communication skills

Scheduling

Insurance knowledge

Customer service

Dental software

Tools

Dental software (Dentrix/Eaglesoft)

Job description

Location:Ardent Dental - Plymouth DentistryDental Front Desk / Patient CoordinatorPay Range $22-25Implant Experience preferedPlymouth Dentistry — Plymouth, MIPlymouth Dentistry is looking for an experienced, confident, and patient-focused Dental Front Desk / Patient Coordinator to join our team!We are seeking someone with strong dental front-office experience and a solid understanding of dental implants who can confidently guide patients from their initial consultation through treatment scheduling and follow-up.At Plymouth Dentistry, we have proudly served the Plymouth, Westland, and Canton communities for more than 35 years. We provide comprehensive family and cosmetic dentistry, including dental implants, dentures, restorative dentistry, and cosmetic treatments, with a strong focus on personalized care and an exceptional patient experience.The OpportunityThis is more than a traditional front-desk position. The ideal candidate will understand the importance of the implant patient experience and be comfortable coordinating complex treatment, communicating financial information, and helping patients feel confident moving forward with recommended care.What You'll DoWelcome patients and create a warm, professional first impressionAnswer phones, respond to patient questions, and schedule appointmentsCoordinate implant consultations, treatment appointments, and follow-upsUnderstand and explain the general stages of implant treatmentCoordinate treatment between the dentist, specialists, and patients when neededPresent treatment plans and help patients understand their recommended careDiscuss treatment fees, insurance benefits, financing, and payment optionsAssist patients in understanding their financial responsibilityVerify insurance eligibility and benefitsProcess patient payments and maintain accurate account informationFollow up with patients who have unscheduled or pending treatmentHelp patients move forward with treatment by providing excellent communication and customer serviceMaintain accurate patient records and documentationCoordinate the daily schedule and help keep the office running efficientlyWork closely with the clinical team to provide a seamless patient experienceImplant Experience Is ImportantWe are specifically looking for someone who has experience with dental implants and/or complex restorative treatment.You should be comfortable discussing topics such as:Implant consultationsImplant placement and restorationImplant-supported denturesTreatment sequencingSurgical and restorative appointmentsTreatment estimates and financial arrangementsInsurance considerations for implant treatmentPatient follow-up and case acceptanceYou don't need to be a clinician—but you do need to understand implant dentistry well enough to communicate confidently with patients and coordinate their treatment.What We're Looking ForPrevious dental front-office experience requiredImplant experience strongly preferred/requiredKnowledge of dental terminology and treatment planningStrong understanding of dental insurance and patient financingExcellent communication and phone skillsConfident discussing treatment and financial arrangementsHighly organized and detail-orientedProfessional, friendly, and compassionateComfortable working with patients who may have complex treatment needsStrong follow-through and ability to manage multiple prioritiesPositive, team-oriented attitudeAbility to build trust and long-term relationships with patientsWhy Join Plymouth Dentistry?For more than 35 years, Plymouth Dentistry has focused on creating a true dental “home” for patients and families throughout the Plymouth, Westland, and Canton communities. Our team combines modern techniques and technology with personalized, relationship-based care.Our practice offers a broad range of services, including dental implants, dentures, restorative dentistry, cosmetic dentistry, and preventive care, giving our team the opportunity to help patients with everything from routine dental care to comprehensive smile restoration.If you are passionate about dentistry, enjoy helping patients understand their treatment options, and have experience coordinating implant and restorative cases, this could be an excellent opportunity for you.Position DetailsPosition: Dental Front Desk / Implant Patient CoordinatorLocation: Plymouth Dentistry40400 Ann Arbor Rd., Suite 103Plymouth, MI 48170Office Hours:Monday–Wednesday: 9:00 AM–6:00 PMThursday: 9:00 AM–5:00 PMFriday: 9:00 AM–2:00 PM every other FridayReady to Join Our Team?If you're an experienced dental front-office professional with implant experience, strong communication skills, and a passion for helping patients receive the care they need, we'd love to meet you!Apply today and become part of the Plymouth Dentistry team.FLSA Status:Non-ExemptWe are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.