Dental Front Desk & Implant Coordinator

Guardian Dentistry Partners; Plymouth (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

Plymouth Dentistry is seeking an experienced Dental Front Desk / Implant Patient Coordinator to join our team in Plymouth, MI. The role focuses on guiding implant patients from consultation through treatment scheduling and follow‑up, with a strong emphasis on patient experience and financial coordination.

Ideal candidates have solid front‑office dental experience, a good understanding of implants, and the ability to communicate treatment plans, insurance benefits, and payment options clearly to

Qualifications

• Previous dental front-office experience required.
• Implant experience strongly preferred/required.
• Knowledge of dental terminology and treatment planning.
• Strong understanding of dental insurance and patient financing.
• Excellent communication and phone skills.
• Confident discussing treatment and financial arrangements.
• Highly organized and detail‑oriented.
• Professional, friendly, and compassionate.
• Comfortable working with patients who may have complex treatment needs.
• Strong follow‑through and ability to manage multiple priorities.
• Positive, team‑oriented attitude.
• Ability to build trust and long‑term relationships with patients.

Responsibilities

• Welcome patients and create a warm, professional first impression
• Answer phones, respond to patient questions, and schedule appointments
• Coordinate implant consultations, treatment appointments, and follow‑ups
• Understand and explain the general stages of implant treatment
• Coordinate treatment between the dentist, specialists, and patients when needed
• Present treatment plans and help patients understand their recommended care
• Discuss treatment fees, insurance benefits, financing, and payment options
• Assist patients in understanding their financial responsibility
• Verify insurance eligibility and benefits
• Process patient payments and maintain accurate account information
• Follow up with patients who have unscheduled or pending treatment
• Help patients move forward with treatment by providing excellent communication and customer service
• Maintain accurate patient records and documentation
• Coordinate the daily schedule and help keep the office running efficiently
• Work closely with the clinical team to provide a seamless patient experience

Skills

Front desk experience

Implant experience

Communication

Insurance knowledge

Patient financing

Multi-tasking

Team-oriented

Detail oriented

Confidence in discussing treatment

Job description

Plymouth Dentistry is seeking an experienced Dental Front Desk / Implant Patient Coordinator to join our team in Plymouth, MI. The role focuses on guiding implant patients from consultation through treatment scheduling and follow‑up, with a strong emphasis on patient experience and financial coordination.

Ideal candidates have solid front‑office dental experience, a good understanding of implants, and the ability to communicate treatment plans, insurance benefits, and payment options clearly to