Front Desk

Cogir Senior Living; Mesa (AZ); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive wages

Health, Dental, Vision, and Life Insurance

Paid Vacation, Holidays, and Sick Leave

401K with company match

Free meals at work

Employee Assistance Program

Generous Employee Referral Program

Job summary

Cogir Senior Living in Mesa, Arizona, is seeking a dedicated Concierge. This part-time role involves providing exceptional customer service, answering calls, and assisting residents with their needs. Candidates should have at least 6-12 months of experience in customer service or front desk positions. The ideal candidate will be friendly, organized, and possess strong communication skills. Benefits include competitive wages and various insurance options.

Qualifications

• At least 6-12 months of previous customer service or front desk experience.
• Working knowledge of various computer systems.
• Friendly, professional, and organized demeanor.

Responsibilities

• Answer a multi-line telephone and direct calls.
• Greet families, residents, guests, and vendors.
• Assist residents with scheduling and inquiries.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

About the Company

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth‑focused environment for our team members.

Description

Part Time: 2pm to 10pm

What We Offer

• Competitive wages, training, and growth opportunities.
• Early access to paycheck.
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

Position Summary

The Concierge is an important part of our brand and has a dynamic role in the community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. It plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

Key Responsibilities

• Answer a multi‑line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and elevate issues to management when necessary.
• Complete work order requests.

Requirements

Education

• High School Diploma or equivalent.

Experience, Competencies, And Skills

• At least 6‑12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
• Working knowledge of various computer systems, including Word, Excel, and Outlook.
• Patience and willingness to assist our residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.